The Claim Passenger Property form serves as a crucial document for travelers who have experienced mishandling of their luggage by American Airlines or US Airways, offering a structured way to report and seek resolution for lost, damaged, or delayed passenger property. It outlines the necessary steps and documentation required to initiate the tracing process and potentially recover the mishandled items. The form emphasizes the importance of timely submission, within 45 days from the date of travel, to avoid denial of the claim.
To begin the process of reclaiming your property and ensuring your case is attentively handled, please click the button below to fill out the form.
Navigating through the aftermath of mishandled passenger property during air travel can be taxing. The Claim Passenger Property form, designed for customers of American Airlines and US Airways, serves as a structured approach to address grievances related to lost, damaged, or delayed luggage. This comprehensive document not only functions as a medium to formally articulate the details of the mishap but also facilitates the airline's efforts in tracing and ideally recovering the missing property. The form sets a submission deadline of 45 days from the date of travel to ensure timely processing, underscoring the importance of prompt action from the aggrieved party. It mandates the detailed itemization of each piece of baggage and its contents, supported by an array of documentation, including airline ticket receipts and photo identification, to substantiate the claim. This diligent compilation of evidence is crucial for a favorable resolution, as it directly impacts the processing and potential acknowledgment of the claim. Additionally, the form elucidates the liability limits set by the airline for both domestic and international travel, which are pivotal in setting the expectations for compensation. The procedural requirement to provide a thorough account, coupled with the stipulated documentation, inherently functions as a verification measure to safeguard against fraudulent claims, ultimately aiming to facilitate a fair and efficient resolution process for the distress caused to the passengers.
Dear American Airlines/US Airways Customer,
Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.
Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.
If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.
Check list:
Airline ticket receipts
Baggage claim checks
Receipt(s) for excess value claimed
Receipt(s) for excess baggage charges paid
Receipt(s) for all items valued over $150.00
Clear and legible government issued photo identiication for each passenger making a claim
Damage claims: retain all damaged bags and/or contents until your claim has been resolved
Retain a copy of all documents submitted to the airline for your personal records
Once you have completed the form, please return it to us by mail or fax:
American Airlines, Inc.
US Airways
Central Baggage Service
Central Baggage
PO Box 619613 – MD 1322
4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613
Phoenix, AZ 85034
Fax: 972-425-0714
Fax 480-693-2305
Email: PPQ1600@aa.com
Email: Baggage.Resolution@usairways.com
Liability Limitations:
Liability for loss, delay, or damage to baggage will be limited as follows:
Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.
Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com
International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs
(Special Drawing Rights) per ticketed passenger
Thank you for your cooperation,
Your American Airlines Central Baggage Team
PASSENGER PROPERTY QUESTIONNAIRE
AAdvantage or US Dividend Account: ________________
Record Locator or File Reference Number: ________________
Type of Claim: (check all that apply)
Lost Luggage
Missing Contents
Damaged Luggage and/or Contents
Delay Expenses
Mr. First
Middle
Last Name
Phone Number
Mrs.
Ms.
Home:
Business:
Permanent Mailing
Number
Street
Apt.
Temporary Mailing
Address
City
State
Zip Code
Country
Postal Code
Email Address:
Employed by:
Occupation:
Your Complete Flight Itinerary
From
To
Airline
Flight Number
Travel Date
Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes
No
If yes, list each airline, claimant name and dates (attach an additional page if necessary)
Airline(s) __________________________________________________ Name(s) __________________________________________________
Date(s) _______________________________________________________________________________________________________________
Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.
Number of ticketed passengers
Number of passengers
Purpose of trip?
Length of stay?
traveling in your party:
claiming missing baggage:
Were you charged for excess
Yes No
Did you declare and pay for excess value: Yes
and/or overweight baggage:
Value declared: $
Have you received your baggage and are you missing contents only:
If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes No
If yes, at what ofice?
By telephone
In person
If airline was not notiied within 4 hours, state the reason for the delay:
Where and when did you last see your baggage?
Has this loss been reported to another airline? Yes No
If yes, please provide name of airline and city where reported.
Certiication and Understanding
APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.
The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any
such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of
Investigation.
OP124 (Rev 11/2013) CPN 5689520
Complete Reverse Side
BAGGAGE AND CONTENT DESCRIPTION
NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.
Baggage routing:
Flight number(s) on claim check:
Airport checked from:
Airport checked to:
Baggage tag number(s):
Passenger ticket number(s):
Number of bags checked:
Number of bags received:
Baggage checked at: Curbside Ticket Counter Gate Other
Was baggage rechecked and new tags issued? Yes
If yes, at what airport?
Was baggage available at Customs? Yes
N/A
If yes, at what city?
Give details if the original routing was changed after starting your trip:
Was your property packed in a box? Yes
Was your property packed with an external cover? (example: golf bag) Yes No
Is the name on the bag(s) different from the passenger? If so, what name?
Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):
Bag Type
Material
Color(s)
Brand
Bag
Open/Close
Wheels
Retractable
Purchase
Cost of Bag
Dimensions
with Zipper
Handle
Date
Hard
Yes
Soft
No
Gender = M: Male F: Female
CH: Child
I: Infant (under 2 yrs)
Qty
Article/Item
Size
Gender
Description
Color
Brand Label
M,F,CH,I
Store
Purchased
Original
Cost
1
4
Shoes
12
M
White with blue stripes
Leather
Nike
Sears
Jan-13
$55.00
T-Shirts
L
Undershirts
White
Cotton
Hanes
JCP
$20.00
If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.
TOTAL:
$
I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________
______________________________________________________
___________________________________________________
Claimant signature
Claimant signature*
*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.
Filing a Claim Passenger Property form is a crucial step in addressing mishandled baggage issues with American Airlines or US Airways. It's designed to help the airline trace and, hopefully, recover and return your property. To ensure a smooth process, follow the steps closely and provide as much detailed information as possible. Remember, meeting the submission deadline and including all necessary documentation are key to the potential resolution of your claim.
Upon completing and submitting the Claim Passenger Property form, the American Airlines or US Airways baggage team will increase efforts to locate and return your property. It's crucial to keep a copy of the form and all accompanying documents for personal records, as these may be necessary for further communications with the airline or legal actions. By meticulously following these steps and providing comprehensive details, claimants facilitate a smoother investigation process, increasing the chances of a satisfactory resolution.
What is the deadline for submitting the Claim Passenger Property form?
The completed Claim Passenger Property form must be returned to American Airlines or US Airways no later than 45 days from the date of travel. Failure to comply with this timeframe may result in the denial of your claim.
What documents are required when submitting the Claim Passenger Property form?
You need to include airline ticket receipts, baggage claim checks, receipts for excess value claimed, if applicable, receipts for excess baggage charges paid, receipts for any item valued over $150.00, and a clear and legible government-issued photo identification for each passenger making a claim. If you are filing a damage claim, you must retain all damaged bags and/or contents until your claim has been resolved.
Can I submit my Claim Passenger Property form via email or fax?
Yes, you can submit your completed form either by mail, fax, or email. For American Airlines, send it to PPQ1600@aa.com or fax it to 972-425-0714. For US Airways, email it to Baggage.Resolution@usairways.com or fax it to 480-693-2305.
What happens if my claim involves more than one piece of baggage?
If your claim involves multiple pieces of baggage, you are required to itemize each bag and its contents separately on the Claim Passenger Property form. This detailed information helps in processing your claim more efficiently.
What are the liability limitations for lost, delayed, or damaged luggage?
Liability limitations vary depending on whether the travel was domestic or international. For domestic travel within the United States, liability is capped at $3,400 per ticketed passenger. For international travel, including the domestic portions of international itineraries, liability is governed by the Montreal Convention, which sets the limit at 1,131 Special Drawing Rights (SDRs) per ticketed passenger.
If I find missing contents after receiving my luggage, what should I do?
If you have received your baggage but are missing contents, notify the airline immediately. Complete the Claim Passenger Property form, indicating the number of bags with missing contents and provide a detailed description of the missing items, including receipts for items valued over $150.00. Prompt notification and detailed information can significantly aid the tracing process and resolution of your claim.
Filling out a Claim Passenger Property form can be a straightforward process, but several common mistakes can affect the outcome. It's crucial for passengers to meticulously complete each part of the form to ensure a smoother resolution to their claims.
One of the first mistakes people make is not providing all required documentation. This includes airline ticket receipts, baggage claim checks, and receipts for any valuables over $150.00, among others. Not having these documents ready or neglecting to submit them with the claim form can delay the process or lead to a denial of the claim.
Another issue is failing to itemize baggage and its contents separately when the claim involves more than one piece of luggage. This oversight can cause confusion and make it harder for the airline to verify and process the claim. Detailed itemization helps in accurately assessing the claim and expedites the recovery or reimbursement for lost items.
Accuracy is also essential when filling out personal and travel information. Inaccurate or incomplete details about the flight itinerary, passenger identity, or contact information can significantly hinder communication and the overall claims process. It is vital to double-check this information before submission.
Moreover, the deadline for submitting the claim form is often overlooked. Passengers have 45 days from the date of travel to submit their completed forms. Missing this deadline can result in the automatic denial of the claim, regardless of the circumstances surrounding the lost or damaged property.
Not retaining a copy of the submitted documents for personal records is another common mistake. Keeping a copy ensures that passengers have the necessary information on hand for follow-ups and can verify the information submitted to the airline.
Additionally, passengers sometimes fail to report damage or loss immediately to the airline. Prompt notification is critical and can be a requirement for certain types of claims. Delaying or failing to report in the specified manner can affect the legitimacy of the claim.
Ignoring the liability limitations set by the airline can also be a misstep. Understanding these limits, especially the differences between domestic and international travel liabilities, is important. This knowledge can set realistic expectations about what compensations are feasible under the airline's policies.
Last but not least, neglecting to sign the claim form is a simple yet critical error. A signature is required to validate the claim, and without it, the process cannot move forward. It's a small detail that can have significant implications on the progress of the claim.
When dealing with lost, damaged, or delayed passenger property, a comprehensive approach is necessary for both the airline and the passenger to ensure a smooth resolution process. The Claim Passenger Property form is a critical component of this process, serving as the primary document where passengers report their issues. However, several other forms and documents often accompany this form to support, verify, and expedite the claim.
Together, these documents form a comprehensive dossier that facilitates the investigation and processing of property claims. They help both the passenger and the airline to ensure that all aspects of the claim are addressed promptly and accurately. By having a complete set of documents, passengers can significantly improve the efficiency of the claims process, leading to faster and more satisfactory resolutions.
The Claim Passenger Property form shares similarities with an Insurance Claim Form, which is used to request reimbursement or payment for covered losses. Both forms require detailed information about the incident, the value of the loss, and supporting documentation such as receipts and personal identification. The aim is to verify the claim and determine compensation, emphasizing the necessity of accurate and comprehensive information for processing.
Another related document is the Property Damage Report, often used by property management companies or municipalities to document incidents leading to property damage. Similar to the Claim Passenger Property form, this report captures specifics about when and how the damage occurred, descriptions of the damaged items, and any evidence to support the claim, such as photographs or receipts, to facilitate the repair or compensation process.
A Vehicle Accident Report Form, required by insurance companies after a car accident, also parallels the Claim Passenger Property form. Both documents necessitate detailed accounts of the incident (date, time, location), information on the parties involved, a description of the damage or loss, and, crucially, any supportive evidence to substantiate the claims made, aiming to assess liability and damages accurately.
The Lost and Found Request Form used by many public venues or companies to help reunite visitors or customers with their lost items bears resemblance too. It typically asks for a detailed description of the lost item, including brand, color, and any distinguishing features, similar to the itemization required on the Claim Passenger Property form for lost or damaged luggage.
The Warranty Claim Form, submitted to manufacturers or sellers when a product fails to perform as advertised, shares commonalities with the airline document. Both forms require the claimant to provide proof of purchase, detailed descriptions of the issue, and personal identification information to process the claim, aiming to ensure that only valid claims are compensated.
Customer Complaint Forms, used by businesses to address and resolve complaints, are akin to the Claim Passenger Property form in their aims of documenting the issue, gathering evidence, and obtaining customer information to facilitate resolution. Both forms play a crucial role in customer service and satisfaction by providing a structured way to report and address grievances.
An Expense Reimbursement Form, often used by employees to get reimbursed for business-related expenses, also shares similarities. Like the airline claim form, it requires detailed information about the expense, proof of payment, and personal information to prevent fraudulent claims and ensure compliance with company policies.
The Medical Reimbursement Form, submitted to health insurance companies or employers, bears resemblance in that it requires detailed documentation of medical services received, costs incurred, and personal identification to verify eligibility for reimbursement under health benefits coverage.
Similarly, a Shipping Damage Claim Form used by courier services and shipping companies requests detailed information on the damaged item, proof of value, and circumstances of the damage, paralleling the airline’s process for assessing compensation for mishandled baggage.
Last but not least, the Police Report Form filed in the event of theft, loss, or damage due to a criminal act requires detailed incident descriptions, witness statements, and victim information, mirroring the claim process’s need for detailed documentation to assess claims and determine recoveries or liabilities.
When you're dealing with the frustration of mishandled baggage, filling out a Claim Passenger Property form can be crucial. Here are some essentials on what you should and shouldn't do to ensure your claim is properly processed.
Do:
Don't:
Handling your Claim Passenger Property form with attention and care can make a significant difference in how quickly and effectively your claim is processed. Patience and diligence are key.
Many people hold misunderstandings about the Claim Passenger Property form when dealing with airlines like American Airlines or US Airways. It's important to clear up these misconceptions to streamline the process for those who've lost their luggage or found their belongings damaged. Below are some common myths debunked.
Understanding these misconceptions can prevent unnecessary frustration during the Claim Passenger Property process. Reading and following the guidelines as laid out in the form can aid in a smoother claims experience.
Filling out the Claim Passenger Property form is a crucial step for passengers who have experienced mishandling of their baggage by American Airlines or US Airways. The process is designed to be thorough to ensure that all issues are adequately addressed and resolved. Here are four key takeaways about completing and using this form:
By meticulously following the instructions and completing all necessary sections of the Claim Passenger Property form, passengers can initiate the claims process with American Airlines or US Airways. Thorough documentation and prompt action are key to facilitating a smooth and efficient resolution to any mishandling of baggage.
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