Free Combined Insurance Claim Form in PDF

Free Combined Insurance Claim Form in PDF

The Combined Insurance Claim Form is an essential document for policyholders of Chubb Insurance New Zealand Limited, providing detailed instructions on how to accurately complete and submit a claim to ensure prompt and efficient processing. This form encompasses various aspects, ranging from immediate contact upon realization of a claim-worthy event to detailing specific instructions for the completion of the form by both the insured and their medical practitioner. To facilitate a smoother claim process, policyholders are encouraged to follow the form's directives closely and submit any supporting documents within the specified timelines. For more information on how to fill out the form correctly and enhance the likelihood of a faster claim assessment, click the button below.

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When navigating the complexities of filing a Combined Insurance claim, it's essential to be equipped with a comprehensive understanding of the required steps and documentation. The Combined Insurance Claim Form, provided by Chubb Insurance New Zealand Limited, serves as a critical tool for individuals seeking to make a claim. It emphasizes the importance of prompt communication with the insurer, providing accurate and complete information, and the necessity of having the claim form completed by both the claimant and their medical practitioner. This document delineates clear instructions on how to accurately fill out the form, the supporting documents that need to be attached, and outlines the insurer’s claim assessment process, including timelines for claim processing. It also highlights how ongoing claims are managed, especially in cases where the disability persists, necessitating further documentation from medical practitioners. Importantly, the form stresses on claimants’ rights, including the right to access information used in the claim assessment and the procedure to follow if a claim is partially or fully declined. With strict submission deadlines and detailed requirements for different types of claims—ranging from accident, sickness, to hospitalization benefits—the document underscores the significance of thoroughness and timeliness in submitting a claim. Instructions also cover how to submit complaints or disputes, should claimants find it necessary, ensuring they are fully aware of their rights and the avenues available for recourse.

Preview - Combined Insurance Claim Form

Combined Insurance

Claim Form A division of Chubb Insurance New Zealand Limited

Important Instructions

Important Instructions on how to complete the attached Claim Form and how we assess claims. Please read these important instructions on how to complete the attached Claim Form. This may help us to assess your claim faster.

In this ‘Important Instructions’ section we refer to the Insured or Covered Person as “you” or “your”; and Combined Insurance a division of Chubb Insurance New Zealand Limited (Chubb) as “Combined Insurance”, “we”, “our” or “us”, in the following instructions.

We refer to Chubb Insurance New Zealand Limited (Company No. 104656 Financial Services Provider No 35924) as “Chubb”.

1.It is important that you contact us as soon as possible once you are aware of any circumstance or event giving rise to a claim and provide honest, complete, up-to-date and relevant information when completing this claim form.

2.You should complete Section 1 in full to the extent relevant and attach any relevant invoices and other documents to support your claim. If you do not fully complete the Claim Form this may result in delays processing your claim while we seek missing information. Please see the Important Notes for Particular Benefits.

3.Your Medical Practitioner, and only your Medical Practitioner should complete Section 2 in full to the extent relevant. Your Medical Practitioner must also sign and date the Claim Form in the appropriate place.

4.We normally pay benefits up to the date that your Medical Practitioner has signed the Claim Form. If your disability is ongoing after that date, we will send you a Continuing Claim Form or Progress Form which your Medical Practitioner should sign and complete on your next visit.

Once we have received this completed form, we can make a further payment up to the date your Medical Practitioner has signed the form. The reason we do not pay benefits in advance of when your Medical Practitioner signs a Claim Form, is that the future disability has not yet occurred, and insurance only pays for losses that have already occurred. We follow this procedure even if your Medical Practitioner states an ‘approximate date’ for your disability to end. Of course, all payments depend on your claim falling within the terms and conditions of your Policy.

5.We may ask you or your Medical Practitioner for more information concerning your claim, or we may arrange a further independent assessment by a Specialist of our choosing.

6.Please send this Claim Form together with all supporting documents within 30 days of the commencement of your disability via post to Combined Insurance, Private Bag COMBINED, Remuera, Auckland 1541, via fax to 09-520-9009, or email the form to claims@combined.com. If you do not report your claim within 30 days and we consider the delay has prejudiced our ability to assess your claim, this may affect and/ or delay payment of your claim.

7.Our Claims Process

On receipt of this completed claim form we will take the following steps:

Acknowledge receipt of your claim within 5 business days.

Identify your insurance policy, register your matter against it and assign a claim number for reference. Determine whether or not to accept your claim within 10 business days of the date we have all the information we need to determine your claim.

If we are unable to determine whether or not to accept your claim within 10 business days, such as when we request that you provide further information from your doctor or employer, we will advise you of the additional information we require. You must cooperate with us by providing the information we seek to settle your claim.

If we require information from an independent specialist, or a doctor or other third party which we request directly, then we will advise you of the information required and will provide you with an estimate of how long we expect it will take to determine your claim, once we have this information.

We will update you once every 20 business days, or another such interval as we may agree with you, until your claim is resolved.

8.With the exception of some circumstances, you have a right to access the information we have relied on in evaluating your claim and you can ask us to correct any mistakes or inaccuracies in that information.

9.If we decline your claim in whole or in part, we will clearly explain the reason or reasons. You have a right to access our Complaints and Disputes Resolution process which is summarised on the back page of this claim form.

10.Should you require any assistance in completing this Claim Form, or have any queries about claiming, or how we assess a claim, please contact us on 0800 COMBINED (266 246) and we will be happy to assist you.

Important Notes for Particular Benefits

11.If your Policy covers you for benefits while you

are hospitalised, please attach a copy of your hospital statement showing the dates of admission and discharge. If you were in intensive care during your period of hospitalisation, the Statement should indicate this.

12.If you are claiming for a Fracture Benefit, please attach a copy of the medical report verifying a fracture.

13.If you are claiming for Covered Cancer please attach a copy of a Pathology, Histology, or Histopathology Report, that medically verifies the diagnosis and a copy of your hospital statement showing any out-patient treatments if you are claiming an Out-patient Treatment benefit.

14.If you are claiming a benefit for Skin Cancer, please attach a medical statement verifying this.

15.If you are claiming a Transportation benefit please attach a receipt for your travel expenses.

16.If you are claiming a Family Lodging benefit please attach a copy of your hotel/motel bill.

17.If you are claiming a Facial Disfigurement benefit, please send a photograph of the relevant scar with your claim form. Please note that we may require you to submit a further photograph of your scar if your injury had not fully healed at the time you first lodged your claim.

18.If you are claiming an Emergency Ambulance benefit, please attach a copy of your ambulance statement or account.

Page 1 of 7

Fair Insurance Code

Chubb is a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code (the Code). The Code and information about the Code is available at http://www.icnz.org.nz/ and on request.

Privacy Statement

Combined Insurance is a division of Chubb Insurance New Zealand Limited. Chubb collects, uses and retains your personal information in accordance with Chubb’s Privacy Policy, which also applies to Combined Insurance.

This statement is a summary of Our privacy policy and provides an overview of how We collect, disclose and handle Your personal information. Our privacy policy may change from time to time and where this occurs, the updated privacy policy will be posted on Our website.

Chubb is committed to protecting Your privacy. Chubb collects, uses and retains Your personal information in accordance with the requirements of New Zealand’s Privacy Act, as amended or replaced from time to time.

Personal Information Handling Practices

When do We collect Your personal information?

Chubb collects Your personal information (which may include health information) from You when You interact with Us, including when You are applying for, changing or renewing an insurance policy with Us or when We are processing a claim, complaint or dispute. Chubb may also (and You authorise Chubb to) collect Your personal information from other parties such as brokers or service providers, as detailed in Our privacy policy.

Purpose of Collection

We collect and hold the information to offer products and services to You, including to assess applications for insurance, to provide and administer insurance products and services, and to handle any claim, complaint or dispute that may be made under a policy.

If You do not provide Us with this information, We may not be able to provide You or Your organisation with insurance or to respond to any claim, complaint or dispute, or offer other products and services to You or Your organisation.

Sometimes, We may also use Your personal information for Our marketing campaigns and research, to improve Our services or in relation to new products, services or information that may be of interest to You.

Recipients of the Information and Disclosure

We may disclose the information We collect to third parties, including:

contractors and contracted service providers engaged by Us to deliver Our services or carry out certain business activities on Our behalf (such as actuaries, loss adjusters, claims investigators, claims handlers, professional advisers including lawyers, doctors and other medical service providers, credit reference bureaus and call centres);

intermediaries and service providers engaged by You (such as current or previous brokers, travel agencies and airlines);

other companies in the Chubb group;

the policyholder (where the insured person is not the policyholder);

insurance and reinsurance intermediaries, other insurers, Our reinsurers, marketing agencies; and

government agencies or organisations (where We are required to by law or otherwise).

These third parties may be located outside New Zealand. In such circumstances We also take steps to ensure Your personal information remains adequately protected.

From time to time, We may use Your personal information to send You offers or information regarding Our products that may be of interest to You. If You do not wish to receive such information, please contact Our Privacy Officer using the contact details provided below.

Rights of Access to, and Correction of, Information

If You would like to access a copy of Your personal information, or to correct or update Your personal information, want to withdraw Your consent to receiving offers of products or services from Us or persons We have an association with, please contact the Privacy Officer by posting correspondence to Chubb Insurance New Zealand Limited, PO Box 734, Auckland; telephoning:

+64 (9) 3771459; or emailing Privacy.NZ@chubb.com.

How to Make a Complaint

If You have a complaint or would like more information about how We manage Your Personal Information, please review Our Privacy Policy for more details, or contact Our Privacy Officer at the details above.

You also have a right to address Your complaint directly to the Privacy Commissioner by telephoning 0800 803 909, emailing enquiries@privacy.org.nz or using the online form available on the Privacy Commissioner’s website at www.privacy.org.nz.

Complaints and Dispute Resolution

We take the concerns of its customers very seriously and has detailed complaint handling and dispute resolution procedures that you may access, at no cost to you. To assist us with your enquiries, please provide us with your claim or policy number (if applicable) and as much information as you can about the reason for your complaint or dispute.

Our complaints and dispute procedures are as follows:

Stage 1 – Complaint Handling Procedure

If you are dissatisfied with any of our products or services and you wish to lodge a complaint, please contact us via:

Email: Complaints.NZ@chubb.com

Phone: COMBINED (266 246) (call free within NZ)

+64 9 520 9000 (if calling from overseas) Fax: +64 9 520 9009

Post: The Complaints Officer Combined Insurance Private Bag COMBINED Remuera Auckland 1541

Stage 2 –Dispute Resolution Procedure

If you are dissatisfied with our response to your complaint, you can advise that you wish to take your complaint to Stage 2 and referred to our dispute resolution team. Our internal dispute resolution team can be contacted via:

Email: DisputeResolution.NZ@chubb.com

Phone: +64 9 377 1459

Fax +64 9 303 1909

Post: Internal Dispute Resolution Service

Chubb Insurance New Zealand Limited

PO Box 734

Shortland Street

Auckland 1140

Stage 3 – External Dispute Resolution

We are a member of an independent external dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Commerce & Consumer Affairs. Subject to FSCL’s Terms of Reference, if you are dissatisfied

with our dispute determination or we are unable to resolve your complaint or dispute to your satisfaction within two months you may contact FSCL via:

Post: PO Box 5967, Lambton Quay, Wellington 6145

Phone: 0800 347 257 (call free for consumers) or +64 4 472 FSCL (472 3725)

Fax: +64 4 472 3728

Email: info@fscl.org.nz

Website: www.fscl.org.nz

Please note if you would like to refer your complaint or dispute to FSCL you must do so within 2 months of the date of our dispute determination.

Further details regarding our complaint handling and dispute resolution procedures are available from our website and on request.

Page 2 of 7

 

 

 

 

 

 

 

 

 

 

Claimant to complete this page

SECTION 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(Please print using BLOCK LETTERS)

IMPORTANT. Write your Account Number here

 

 

 

Office Use Only

Claimant’s Details

 

 

 

 

 

 

 

 

 

 

Mr

Mrs

Ms

Miss

Other:

 

Claimant's Full Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Birth:

/

/

 

 

 

Height:

Weight:

 

 

 

 

 

 

 

 

 

 

 

 

Residential Address:

 

 

 

 

 

 

Postcode:

 

 

 

 

 

 

 

 

 

 

 

Postal Address (If different from above):

 

 

 

 

 

Postcode:

 

 

 

 

 

 

 

 

 

 

Claimant’s Telephone Number: Daytime: (

)

 

 

Mobile: (

)

 

 

 

 

 

 

 

 

 

 

 

 

Claimant’s Email Address :

 

 

 

 

 

Occupation:

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer’s Name:

 

 

 

 

 

 

Employer’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer’s Contact Person:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer’s Contact Telephone Number: (

)

 

 

 

 

 

 

 

 

 

 

 

 

 

Are you claiming under a Family Policy?

Yes

No

If Yes, please provide Family Policy Account Number:

 

 

 

 

 

 

 

 

 

 

 

 

 

It is our preference to make claims payments by Electronic Funds Transfer (EFT).

ADo you want us to make payments on this claim by EFT into your account?

Yes No

BIf Yes to ‘A’, is the account that you pay your premium from the Account you want us to pay your claim payments to?

Yes No

CIf No to ‘A’ and/or ‘B’, please provide name of preferred Financial Institution:

Account Name:

Bank

Branch Number

Account Number

Suffix

Complete for Accident only

1.

When did the accident occur?

Date:

/

/

at

am / pm

 

 

 

 

 

 

2.

Where did the accident occur?

Street Number:

 

Street Name:

 

 

 

 

 

 

 

 

 

Suburb:

 

 

City/Town:

 

 

3.Nature of Injuries: (Please be specific)

4.How did the accident occur? (Please be specific)

5.If it was a motor vehicle accident, please provide a description of the vehicle(s) involved.

(Note: if more than 2 vehicles involved attached details of other vehicles separately)

 

Your vehicle

Registration No.:

 

Make:

 

 

Model:

 

 

 

 

 

 

 

 

 

The other person’s vehicle

Registration No.:

 

Make:

 

 

Model:

 

 

 

 

 

 

 

 

 

6.

Was the accident reported to the Police?

Yes

No

Date:

/

/

 

Police Station:

 

 

 

 

 

 

 

 

Was anyone charged by the Police?

Yes

 

No

If Yes, who was charged?

 

 

 

 

 

 

 

 

 

 

What was the charge?

 

 

 

 

 

(Note: You must provide us with a copy of the Police Report if we request you to)

 

 

 

 

7.

During the 24 hours before the accident, did you drink any alcohol or take any drugs?

Yes

No

 

(If Yes, please provide details - state types and quantities)

 

 

 

 

 

 

 

 

 

 

 

 

 

Did you have a Blood Alcohol Test or Drug Test by the Police?

Yes

No

 

If Yes, what was the result?

 

 

 

 

 

 

8.

Were you transported to Hospital by Ambulance after the accident?

Yes

No

 

 

 

Name of Hospital you attended:

 

 

 

(Note: You must provide us with a copy of the Ambulance Report if we request you to)

 

 

 

 

 

 

 

9.

Eye witness details. Please provide details of any eye witness.

 

 

 

 

 

 

Witness 1 - Full Name:

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

 

Telephone Number: (

)

Daytime

 

 

 

 

 

 

 

 

 

 

 

Witness 2 - Full Name:

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

 

Telephone Number: (

)

Daytime

 

 

 

 

 

 

 

 

 

 

 

Witness 3 - Full Name:

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

Email Address:

 

 

 

 

Telephone Number: (

)

Daytime

 

 

 

 

 

 

 

 

 

 

 

Page 3 of 7

Complete for Sickness only

10.Nature of sickness: (Please be specific)

11. When were the symptoms first noticed?

Date:

/

/

12.Who was the first Medical Practitioner you consulted for this condition? Medical Practitioner’s Name:

Medical Practitioner’s Address:

Medical Practitioner’s Telephone Number: (

)

 

 

 

 

 

 

 

 

 

When did you first see the Medical Practitioner for this condition?

Date:

/

/

 

 

 

 

13. Have you consulted any other Medical Practitioner for this condition?

Yes

No

(If Yes, please provide details)

Medical Practitioner’s Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Telephone Number: (

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dates of Consultations:

 

 

 

 

 

 

 

 

 

 

 

 

14. Did you go to Hospital in respect of this sickness?

Yes

No

(If Yes, please provide details)

Hospital Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Admission:

/

/

Date of Discharge:

 

/

/

Number of Days in Hospital:

 

 

 

 

 

15. Have you previously had the same sickness?

Yes

No

(If Yes, please provide details)

 

Date(s):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Treatment Received:

 

 

 

 

 

 

 

 

Name of treating Medical Practitioner/Specialist:

Address of Medical Practitioner/Specialist who treated you:

Complete for Accident and Sickness

16.

Which Medical Practitioner is currently treating you for your injury/illness? (If the same as ‘Q12’ write ‘As above’)

 

Medical Practitioner’s Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Telephone Number: (

)

 

 

 

 

 

 

 

 

 

When did you first see the Medical Practitioner for this condition?

Date:

/

/

 

 

 

 

 

 

 

 

 

Other Dates of Treatment?

Yes

No

(If Yes, please provide details)

 

 

 

 

 

 

 

17.

Who is your usual family Medical Practitioner? (If the same as ‘Q16’ write ‘As above’)

 

 

 

Medical Practitioner’s Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Telephone Number: (

)

 

 

 

 

 

 

18.

What other significant medical

or surgical treatments have you received in the past 5 years? (Please provide details)

 

Date(s):

 

 

 

 

 

 

Nature of the condition(s) treated:

Name of treating Medical Practitioner/Specialist:

Address of Medical Practitioner/Specialist who treated you:

19.

Are you affected by any other long term or chronic disability?

Yes

No

(If Yes, please provide details)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

20.Were you hospitalised?

Yes

No

(If Yes, please state date of hospitalisation) From:

/

/

To:

/

/

 

(Please also attach a copy of any hospital statements if you are hospitalised and claiming a confinement benefit)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21. Are you claiming for Transportation and Family Lodging Benefits?

 

 

 

 

 

 

 

 

 

Yes

No (Please attach receipts supporting your claim if you are claiming for these)

 

 

 

 

 

 

 

 

 

22. If you are claiming a benefit as the result of the diagnosis of any covered Skin Cancer, please attach proof of diagnosis.

Yes

No

 

 

 

23.

‘Total Disability’. Between what dates were you unable to perform any duties? (Refer to the ‘Definitions’ at the top of ‘Section 2’)

 

 

From:

/

/

 

To:

/

/

 

 

 

 

 

 

 

 

 

 

 

24.

‘Partial Disability’. Between what dates were you able to perform only partial duties? (Refer to the ‘Definitions’ at the top of ‘Section 2’)

 

 

From:

/

/

 

To:

/

/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

25. Date you returned to your normal duties.

Date:

/

/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 4 of 7

Authority and Declaration

Chubb Insurance New Zealand Limited Claim Privacy Consent, Medical Authority and Declaration

Claim Privacy Consent

I/ we:

i.understand that Chubb Insurance New Zealand Limited CU1-3, Shed 24, Princes Wharf, Auckland (Chubb) requires personal information (which may include Health information) so that Chubb can evaluate this claim and administer the insurance policy and that failure to consent to the collection, use and disclosure of personal information may result in the claim being refused in part or in full;

ii.authorise Chubb to obtain from other parties personal information (which may include Health information) about me/us that Chubb views as relevant to the claim;

iii.agree to Chubb disclosing to other parties, including but not limited to, service providers engaged by Chubb, the insurance broker, the policy holder (if this differs from the claimant) or reinsurers personal information (including Health information) collected in relation to this claim or the insurance policy;

iv.I authorise any person or entity, including but not limited to Medical Practitioners and the Parties referred to in the Privacy Consent, to provide to Chubb such personal information (including health information) as Chubb in its absolute discretion considers relevant for its assessment of my claim or my entitlement to benefit;

v.understand that I/we have rights of access to, and correction of, personal information held by Chubb; and

vi.understand that further information about how Chubb collects, uses, discloses and processes my/our information is set out in Chubb’s Privacy Policy, available at www.chubb.com/nz-en/footer/privacy.html.

If you would like to access a copy of your personal information, or to correct or update your personal information, please contact Chubb’s Privacy Officer on +64 (9) 377 1459 or email Privacy.NZ@chubb.com.

Authority and Declaration

I/ we:

understand that in evaluating my/our claim or by accepting documents in support of my/our claim, Chubb has made no acceptance of liability, nor waived any of its rights;

confirm that any information that I/we supply will be true, correct and complete and that I/we will not withhold any information likely to affect the acceptance or handling of my/our claim and understand that if I/we provide untrue information or do not disclose relevant information that it might result in my/our claim being declined in part or in full;

will give all reasonable assistance to Chubb and co-operate in the assessment of my/our claim; and

appoint Chubb to do everything necessary to give effect to the consents and authorisations in this document and to execute, on my/our behalf, any documents or to do such acts required to give effect to this Privacy Consent and Authority.

Name of claimant:

Signature of

X

 

Date:

/

/

claimant:

 

 

 

 

 

 

 

 

 

Name of

Witness:

Signature of

X

Date:

/

/

Witness:

Page 5 of 7

 

Medical Practitioner only to complete this section

SECTION 2

This section must be fully completed by a Legally Qualified Medical Practitioner, at the Claimant’s expense.

 

Please read carefully before completing this section.

Total Disability

The inability to perform each of the substantial duties of your business or occupation (usual activities if not employed).

Definitions

Partial Disability

The inability to perform one or more, but not all of the substantial duties of your business or occupation (usual activities if not employed).

Medical Practitioner

Means a licenced medical practitioner operating within the scope of his or her New Zealand licence and who is not a member of your immediate family.

Patient’s Full Name:

 

Date of Birth:

/

/

 

 

 

1. Please tick whether claim is for:

Sickness

Injury

 

 

Diagnosis:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cause:

2. If the patient is suffering from an injury, how did the patient advise you that the injury occurred?

3.

Please Complete for Fractures only. Was the Fracture confirmed by an X-Ray?

Yes

No (Please attach a copy of the X-Ray report)

 

Describe the type of Fracture:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.

When did the symptoms first appear, or the accident happen?

Date:

/

 

/

 

 

 

 

 

 

 

 

 

 

 

 

5.

When did the patient first consult you for this condition?

Date:

/

/

 

 

 

 

 

Did Total Disability begin this day?

Yes

No

If No, please state date total disability began

Date:

/

/

6.

Has the patient ever had this condition before?

Yes

 

No

 

 

 

 

 

 

If Yes, please state if the present condition is an aggravation or recurrence of a previous injury or sickness.

 

 

 

 

 

 

 

 

Recovery Date:

/

/

 

 

 

 

 

7.

Has the patient ever had any other disease or infirmity that may be affecting the present condition?

Yes

No

 

 

If Yes, what was the disease or infirmity?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To what degree did this contribute to current disability?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8.

Is the patient still under your care for this condition?

Yes

No

 

 

 

 

 

 

If Yes, and the patient has not recovered, what is the expected recovery date?

/

/

 

 

 

Please provide details of the Treatment Plan to assist the patient’s recovery:

 

If No, and the patient has recovered, please write the recovery date.

Recovery Date:

/

/

 

 

 

 

 

 

 

 

 

 

 

 

9.

Has the patient had surgery or is surgery anticipated?

Yes

No

Date:

/

/

 

 

 

 

Details of surgery:

 

 

 

 

 

 

 

 

 

 

 

 

 

10. Has the patient been referred to any other Medical Practitioner or Specialist?

Yes

No

(If Yes, please provide details)

 

Medical Practitioner’s Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner’s Telephone Number: (

)

 

 

 

 

Date Referred:

/

/

 

 

 

 

 

 

 

 

11.

Are you the patient’s usual Treating Medical Practitioner?

 

Yes

No

If Yes, for how many years?

 

 

 

 

 

 

 

If No, please advise the details of the patient’s usual Treating Medical Practitioner/Medical Practice.

 

 

 

Medical Practitioner/Medical Practice’s Name:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner/Medical Practice’s Address:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Medical Practitioner/Medical Practice’s Telephone Number: (

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 6 of 7

12.Disability Periods. (Refer to ‘Definitions’ at top of the opposite page)

a) Totally Disabled:

 

 

 

 

 

 

 

From:

/

/

To:

/

/

 

(Inclusive)

 

 

 

 

 

 

 

 

b) Partially Disabled

 

 

 

 

 

 

 

From:

/

/

To:

/

/

 

(Inclusive)

 

 

 

 

 

 

c) Hospitalised as an overnight In-patient

 

 

 

 

 

From:

/

/

To:

/

/

 

(Inclusive)

 

 

 

 

 

 

 

 

At: (Hospital Name)

 

 

 

 

 

 

 

 

 

 

 

 

d) Hospitalised as an overnight In-patient in Intensive Care

 

 

 

 

From:

/

/

To:

/

/

 

(Inclusive)

 

 

 

 

 

 

 

 

At: (Hospital Name)

 

 

 

 

 

 

 

 

 

 

e) Do you expect the patient to remain totally disabled for the next 12 months?

Yes

No

13. Is there any further medical information relevant to this claim?

Medical Attendant Authority and Declaration

Chubb Insurance New Zealand Limited Privacy Consent and Declaration

Privacy Consent

I/ we:

i.understand that Chubb Insurance New Zealand Limited CU1-3, Shed 24 Princes Wharf, Auckland requires personal information (which may include my/our personal information and the patient’s health information) so that Chubb can evaluate the patient’s claim and administer their insurance policy;

ii.agree to Chubb disclosing to other parties, including but not limited to, service providers engaged by Chubb, the insurance broker, the policy holder or reinsurers personal information collected in relation to this claim or the insurance policy;

iii.understand that I/we have rights of access to, and correction of, personal information held by Chubb; and

iv.understand that further information about how Chubb collects, uses, discloses and processes my/our information is set out in Chubb’s Privacy Policy, available at www.chubb.com/nz-en/footer/privacy.html.

If you would like to access a copy of your personal information, or to correct or update your personal information, please contact Chubb’s Privacy Officer on +64 (9) 377 1459 or email Privacy.NZ@chubb.com.

Declaration

I/we confirm that to the extent I/we am/are aware, the information supplied in this form is true and correct.

Medical Practitioner’s Declaration

 

 

 

WE RECOMMEND THAT A COPY OF THIS FORM IS TAKEN FOR YOUR FILES.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date:

/

/

Provider Number:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Qualifications:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Address: (If not on stamp)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Number: (If not on stamp) (

)

 

 

 

 

 

 

 

 

 

 

MEDICAL PRACTITIONER’S

 

Email Address: (If not on stamp)

 

 

 

 

STAMP REQUIRED

 

 

 

 

 

 

Full Name of the

Medical Practitioner’s:

Signature of the

Medical Practitioner’s: X

A division of Chubb Insurance New Zealand Limited

Combined Insurance is a division of Chubb Insurance New Zealand Limited Chubb Insurance New Zealand Limited | Company No. 104656 | FSP No. 35924

Customer Service Phone 0800 COMBINED (266 246) Email claims@combined.com

Website www.combinedinsurance.co.nz Postal Address Private Bag COMBINED Remuera Auckland 1541

Form Number: NZ00010 / ChubbNZ11-22-0721

Page 7 of 7

Document Specs

Fact Number Fact Name Fact Description Governing Law(s)
1 Immediate Contact Requirement You must contact Combined Insurance as soon as you become aware of any claim situation. New Zealand's Insurance Law
2 Completion of Claim Form The claim form should be fully completed and supported by relevant documents to avoid delays. N/A
3 Medical Practitioner's Role A Medical Practitioner must complete a section of the form and sign it. N/A
4 Payment of Benefits Benefits are normally paid up to the date the Medical Practitioner signs the form. N/A
5 Further Information and Assessments Additional information or independent assessments might be requested to process your claim. N/A
6 Submission Timeframe The form and supporting documents must be submitted within 30 days from the commencement of disability. N/A
7 Claims Process Overview The process includes acknowledging receipt, determining the claim, and updating the claimant. New Zealand's Insurance Regulations
8 Access to Information and Correction Rights You have the right to access the information used in your claim’s evaluation and correct inaccuracies. New Zealand's Privacy Act
9 Appeal Process for Declined Claims A clear explanation will be provided for declined claims, with access to a Complaints and Disputes Resolution process. N/A

Instructions on Writing Combined Insurance Claim

After you've experienced a situation that requires you to file a claim with Combined Insurance, a division of Chubb Insurance New Zealand Limited, it is crucial to follow the specific steps outlined for filling out their Combined Insurance Claim Form. This systematic approach will help ensure your claim is handled efficiently and accurately. By providing all the required information and necessary documents alongside your claim form, you can help expedite the claims process. Below are detailed instructions to assist you in completing the form.

  1. Contact Combined Insurance immediately upon the occurrence of an event that leads to a claim.
  2. Completely fill out Section 1 of the form, providing all relevant personal and incident details. Attach any supporting invoices or documents.
  3. Have your Medical Practitioner complete Section 2 fully, ensuring they sign and date the form in the designated area.
  4. Submit the completed claim form alongside all supporting documents within 30 days of your disability’s commencement. Use the postal address, fax number, or email provided in the instructions for submission.
  5. For claims related to hospitalization, fractures, cancer (including skin cancer), transportation, family lodging, or facial disfigurement, make sure to attach all required supporting documents as specified in the instructions—hospital statements, medical reports, photographs of scars, receipts, etc.
  6. Complete the Authority and Declaration section at the end of the form by including your full name, signing, dating, and having a witness sign and date where indicated.
  7. Keep a copy of all documents for your records before sending the original documents to Combined Insurance.

After the successful submission of your claim form and supporting documents, Combined Insurance will begin the claims process. They will acknowledge receipt of your claim within 5 business days and initiate an assessment to determine the acceptability of your claim under the policy terms and conditions. During this period, they might request additional information or clarification, either from you or your medical practitioner. Stay informed by cooperating fully and providing any requested documentation promptly to avoid unnecessary delays in your claim's processing.

Understanding Combined Insurance Claim

What steps should I take to file a claim with Combined Insurance?

To file a claim with Combined Insurance, it's important to contact them as soon as possible after you become aware of any circumstance or event that might lead to a claim. You should complete Section 1 of the Claim Form in full, attaching any relevant invoices and documents to support your claim. Your Medical Practitioner should complete Section 2 in full and sign and date the Claim Form. Send the completed Claim Form along with all supporting documents via post, fax, or email within 30 days of the commencement of your disability.

What happens after I submit my claim form?

Once Combined Insurance receives your completed claim form, they will acknowledge receipt within 5 business days, identify your insurance policy, and assign a claim number for reference. They will then determine whether to accept your claim within 10 business days of having all necessary information. If additional information is required or if an independent assessment is needed, they will inform you and provide an estimate of the timeline for a decision. You will be updated every 20 business days or at another agreed interval until your claim is resolved.

How are benefits paid if I am still disabled after my Medical Practitioner signs the claim form?

If your disability continues beyond the date your Medical Practitioner signs the Claim Form, Combined Insurance will send you a Continuing Claim Form or Progress Form for your Medical Practitioner to sign at your next visit. Further payments can be made once this form is received and signed, up to the date your Medical Practitioner indicates on the form. Payments are not made in advance of these signed forms to ensure that the insurance pays only for losses that have already occurred.

What if my claim is delayed or I don't provide all necessary information promptly?

If you do not fully complete the Claim Form or delay in submitting your claim without a valid reason, this may result in processing delays while Combined Insurance seeks the missing information. Moreover, if you do not report your claim within 30 days and such delay prejudices Combined Insurance's ability to assess your claim, it may affect or delay the payment of your claim.

Can I access the information that Combined Insurance uses to evaluate my claim?

Yes, you have the right to access the information Combined Insurance relies upon in evaluating your claim, and you can request corrections to any mistakes or inaccuracies found within that information. If your claim is declined, in whole or in part, Combined Insurance will clearly explain the reasoning. You also have access to Combined Insurance's Complaints and Disputes Resolution process, summarized on the back page of the claim form, should you wish to contest the decision or have other concerns regarding your claim.

Common mistakes

Filling out the Combined Insurance Claim form can be a meticulous process, and mistakes are not uncommon. Here are nine common errors that people make which can slow down the process or affect the outcome of a claim.

Firstly, delay in notification is a common mistake. It's pivotal to contact the insurance company as soon as possible after an event that may lead to a claim. Procrastination or delays in reporting can lead to complications, including the denial of the claim.

Secondly, people often submit incomplete forms. Every section of the form relevant to the claim must be thoroughly completed. Missing information may result in delays as the insurance company seeks to gather the necessary details.

Third, there's the matter of insufficient documentation. Supporting documents such as invoices, medical reports, or proof of accident must be attached as required. Failure to include these can lead to further requests for information, impeding the claim process.

Fourth, claimants sometimes allow someone other than their medical practitioner to fill out the medical information section. This section should only be completed by a certified medical practitioner, who must also sign and date the form.

The fifth mistake is related to claiming for future disabilities. The insurance only covers losses that have already occurred. Thus, benefits are paid up to the date the medical practitioner signs the claim form, not for expected future disabilities.

Sixth, a significant number of people fail to send the claim form and supporting documents within the stipulated 30 days from the commencement of disability. This neglect can adversely affect the outcome of the claim.

Seventh, not cooperating fully during the claims process is a hurdle. It is essential to provide all the requested information timely and participate in assessments if asked. This cooperation can significantly streamline the assessment and payment processes.

Eighth, individuals often overlook their right to access information used in evaluating their claim. Understanding the information basis of your claim's assessment can be critical, especially if the claim is denied or disputed.

Lastly, not seeking clarification or assistance when needed can be detrimental. The insurance company provides channels for assistance and queries, and utilizing these can clarify doubts, ensuring the claim form is accurately filled out.

Avoiding these mistakes requires attention to detail, prompt actions, and a clear understanding of the claims process. Always read the instructions carefully, and don't hesitate to reach out for assistance to ensure a smooth claim process.

Documents used along the form

Filing a Combined Insurance Claim Form often necessitates the submission of additional documents. These supporting documents are essential because they provide detailed evidence that aids in the processing and approval of the claim. Below is a list of commonly required documents and brief descriptions of each, to ensure the claim is thoroughly substantiated.

  • Medical Records: Comprehensive documentation from healthcare providers detailing the diagnosis, treatment, and prognosis related to the claim. These may include doctor's notes, hospital discharge summaries, and treatment plans.
  • Accident Reports: If the claim involves an accident, an official accident report from the relevant authority (e.g., a police report for a car accident) substantiates the circumstances surrounding the incident.
  • Proof of Earnings: Documents such as pay stubs, tax returns, or employer letters that verify the claimant's income. This is particularly relevant for claims involving lost wages.
  • Pathology, Histology, or Histopathology Reports: For claims related to cancer or specific medical conditions, these reports provide the medical basis for the diagnosis.
  • Receipts for Medical Expenses: Original receipts for medications, treatments, and other medical expenses related to the claim. This evidence is crucial for claims involving reimbursement of medical costs.
  • Travel Expense Receipts: For claims that involve travel expenses, such as transportation to medical facilities, receipts serve as proof of these expenses.
  • Photographs of Injuries: In cases of physical injury, photographs can visually document the severity and nature of the injuries claimed.
  • Pharmacy Prescription Records: Records that detail the medications prescribed for the condition covered by the claim. This documentation adds another layer of medical evidence supporting the claim.
  • Insurance Policy Documentation: A copy of the insurance policy itself, showing the coverage details, is sometimes needed to verify the specifics of what the claim is based against.

All these documents play a pivotal role in the claim process. They enable the insurance company to fully understand the circumstances and validate the authenticity of the claim. As each case is unique, the required documents can vary. Importantly, providing complete and accurate documentation can significantly streamline the claim review process, potentially leading to a quicker and more favorable resolution.

Similar forms

The Health Insurance Claim Form, commonly used across various health insurance providers, bears a resemblance to the Combined Insurance Claim Form. Both require detailed personal information from the claimant, encompassing health and accident particulars, and often demand documentation like medical reports or invoices to substantiate the claim. Their primary function is to connect the claimant's circumstances with policy benefits, ensuring that valid claims are efficiently processed and compensated according to the insurance agreement.

Disability Insurance Claim Forms are parallel in essence to the Combined Insurance Claim Form, especially when detailing the nature of the insured’s disability and often necessitating a medical professional’s certification. These forms assess the extent of the insured’s disability, the treatment received, and the ongoing healthcare requirements, pivotal in determining the eligibility and quantum of the insurance payout under the disability coverage scheme.

The Accident Report Forms, used by employers and public liability insurers, share similarities with parts of the Combined Insurance Claim Form that pertain to accident details. Both document the specifics of the incident—such as time, location, and the nature of injuries—and may require witness statements. This comprehensive capture of incident specifics is crucial for establishing the context and determining the liability or insurance coverage.

Life Insurance Claim Forms, while dealing with a different type of insurance, also share common documentation requirements with the Combined Insurance Claim Form. Beneficiaries must typically provide details about the deceased, along with the cause of death, and present official certificates alongside the claim. The need for accurate, complete details is mutual, emphasizing claim verification and rightful benefit disbursement.

Automobile Insurance Claim Forms are similar to the vehicular accident sections of the Combined Insurance Claim Form. Both demand exhaustive information about the accident, including the date, location, a description of the vehicles involved, and the nature of the damages or injuries incurred. Additionally, both may require police reports or results from alcohol and drug tests, serving to corroborate the claim details and determine coverage.

Workers' Compensation Claim Forms mirror the Combined Insurance Claim Form in their requisition for an employer’s input, details of the accident or illness, and the resultant injuries or sickness that impede the claimant’s ability to work. Documentation from medical professionals is often essential, establishing the work-related causality and severity of the condition, pivotal for compensation eligibility and calculation.

Travel Insurance Claim Forms, while covering different scenarios, including lost luggage or trip cancellation, intersect with the Combined Insurance Claim Form on the medical front. Claims for medical expenses incurred during travel require comprehensive details of the incident, medical reports, and receipts, paralleling the meticulous documentation needed for health or accident claims in the Combined Insurance Claim Form.

Property Insurance Claim Forms share the principle of detailed documentation with the Combined Insurance Claim Form, especially in events like burglaries or natural disasters affecting insured property. Claimants must provide precise incident details, estimated losses, and often photographic evidence or repair estimates, analogous to the requirement for attaching supportive documents in health or accident insurance claims.

Dos and Don'ts

When dealing with the Combined Insurance Claim form, it's crucial to navigate the process accurately and efficiently to ensure your claim is processed smoothly. Here’s a comprehensive guide on what you should and shouldn't do:

  • Do ensure that all sections relevant to your claim are completed fully. Missing information can lead to delays.
  • Do provide accurate and honest information about your claim. The success of your claim relies on the reliability and completeness of the information you provide.
  • Do attach all necessary documentation, such as medical reports, invoices for any expenses incurred, and any additional evidence that supports your claim.
  • Don’t wait to submit your claim. Sending the form and supporting documents within 30 days of the incident can prevent any issues with your claim's acceptance.
  • Don’t forget to sign and date your claim form. A signature is required to process your claim. Ensure that your medical practitioner also signs and dates the form where necessary.
  • Don’t ignore requests for additional information. If Combined Insurance needs more details or clarifications, promptly providing what’s requested can expedite your claim.

Adhering to these guidelines can help in making the claims process with Combined Insurance as smooth as possible. Remember, the key is in the details and timeliness of your submission.

Misconceptions

When it comes to filling out the Combined Insurance Claim Form, there are several misconceptions that can lead to confusion and potentially delay the processing of a claim. Understanding these misconceptions is key to ensuring the claim is handled efficiently and correctly.

  • Immediate Contact Isn’t Important: Some people believe that there is no rush to contact their insurer after an event giving rise to a claim. However, it's crucial to inform your insurance provider as soon as possible to avoid any potential issues with the claim process.
  • Partial Completion Is Sufficient: A common misconception is that not all sections of the form need to be completed. In truth, fully completing the form is essential to avoid delays. Every relevant section should be filled out to ensure all necessary information is provided.
  • Medical Practitioner’s Signature Is Optional: Some claimants might think any healthcare professional can sign off the form or that this step can be skipped. Only the signature of the designated medical practitioner who treated you will suffice, as it is a critical component of the claim process.
  • Benefits Are Paid In Advance: There’s a misconception that benefits are paid based on future disability. Insurance only covers losses that have already occurred, and benefits are paid up to the date the medical practitioner signs the form, not in advance.
  • Submitting Additional Information Is Rarely Necessary: Another misunderstanding is that once the form is submitted, no further information will be needed. Insurance companies often require additional information or clarification to assess a claim properly.
  • Digital Submission Options Aren’t Available: People may think they must mail their forms and cannot use email or fax. The truth is, Combined Insurance allows for claim forms to be submitted via post, fax, or email, providing flexibility for the claimant.

Understanding the processes and requirements can significantly smooth the path to having your claim assessed and processed promptly. Be sure to follow the instructions closely, provide thorough and accurate information, and remain in communication with your insurance provider.

Key takeaways

Filing a Combined Insurance Claim Form efficiently can help expedite the processing of your claim. Here are key takeaways to ensure your form is complete and that you understand the process:

  • It is crucial to notify the insurer as soon as possible once you are aware of any circumstance or event that may give rise to a claim. This allows for timely processing and minimizes delays.
  • Accurately complete Section 1 of the form and attach all relevant invoices and documents to support your claim. Incomplete forms can cause processing delays.
  • Only your Medical Practitioner should fill out and sign Section 2 in full. This underscores the importance of professional medical evaluation in the claim process.
  • Benefits are generally paid up to the date your Medical Practitioner signs the claim form. If your condition persists, a Continuing Claim Form may be required for further payments.
  • The insurer may request additional information or an independent assessment to better understand your claim. Cooperating with these requests can help ensure your claim is evaluated accurately.
  • Submit the Claim Form and supporting documents within 30 days of your disability onset to avoid potential delays or complications in processing your claim.
  • Understanding the claims process is beneficial. You'll be notified upon receipt of your claim, and the insurer will determine acceptance within 10 business days of gathering all necessary information.
  • If your claim is declined, you have the right to access information relied upon in assessing your claim and to request corrections of any inaccuracies. Additionally, the insurer will clearly explain the reason for the decline and provide information on the Complaints and Disputes Resolution process.

Remember, should you have any questions or require assistance with your Claim Form, contacting the insurer directly can provide you with the support you need. Prompt and accurate completion of your claim form, along with a cooperative approach to providing additional information if needed, will contribute to a smoother claims process.

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