The Delta Property Form serves as an official document for travelers to report and claim lost luggage with Delta Air Lines. It outlines a structured process for passengers to follow if their luggage does not arrive within 24 hours after a flight, including a requirement to file a claim after five days without receiving their belongings. To expedite the resolution of their lost property claims, passengers are encouraged to fill out the form meticulously and submit it along with all necessary supporting documentation.
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Traveling can sometimes come with unexpected challenges, such as the unfortunate experience of losing luggage. Delta Air Lines has established a process to assist passengers when their luggage goes missing, with the Property Loss Claim Form being a critical part of this procedure. After a passenger's luggage fails to appear post-flight, Delta encourages a hopeful window of 24 hours for the luggage to be found and delivered. However, if this period lapses without resolution, passengers are prompted to fill out the Property Loss Claim Form 5-1078 Rev 12.09. This document serves not just as a notification to Delta of the issue, but as an official claim for lost property, requiring detailed information such as ticket receipts, a list of items in the luggage (especially those valued over $250), and thorough descriptions of the missing luggage. Delta sets a strict timeline for these submissions, mandating that the form, alongside all requisite documentation, be sent within 21 days from the date of the loss. This form is steeped in the anticipation that accurate and prompt information will aid in the swift recovery of lost items, and it outlines a series of steps and documentation required from the traveler to process the claim, including a reminder of the limitations in liability for certain valuables and the implication of federal laws in case of fraudulent claims. It’s a comprehensive system put in place by Delta to mitigate the inconveniences of lost luggage and aims to provide a structured path to potentially retrieving missing belongings or at least offering compensation for the loss.
Property Loss Claim Form
5-1078 Rev 12.09
You will likely receive your luggage within 24 hours. In the unlikely event you do not, please contact the airport at which you filed the claim. If after 5 days, you still have not received your luggage, please fill out this form and submit it and all supporting documentation to:
Delta Air Lines. Inc. Customer Care Baggage, P.O. Box 20598 Atlanta, GA 30320-2598
Fax Number: (888) 880-3412
PLEASE DO NOT FILL OUT AND MAIL FORM UNTIL AFTER 5 DAYS HAVE ELAPSED WITHOUT YOUR LUGGAGE.
We are sorry your luggage was not available after your recent flight. Please accept our apology for the inconvenience this caused. Everything possible will be done to locate and return your property to you promptly. Successful tracing and resolution of this claim depends upon prompt completion and return of this form for each bag that is missing along with the following required documents:
- Passenger ticket receipt(s) for each person involved in this loss. - Claim check(s) or claim check receipt for the missing property.
- Purchase receipt(s) or proof of ownership for all items valued at $250.00 (U.S.) or more.
Delta Air Lines, Inc. reserves the right to deny liability if this form is not received, or postmarked, within 21 days from date of loss.
PLEASE TYPE OR PRINT AND MAIL IMMEDIATELY
Name Mr Mrs Miss/Ms
Home Phone
(
)
Business Phone
Area Code
Home Address
Employed By
City
State
Business Address (City, State, Zip, Country)
Zip /Postal Code
Country
Your Email Address
Claim Check Number(s)
Baggage File Reference number (ex. ABCDL12345)
Are You a SkyMiles Member? SkyMiles #
SkyMiles Status
Passenger Ticket Number(s)
Yes No
YOUR COMPLETE ITINERARY
From
To
Airline
Flight Number
Date
Number of pieces checked______________________ Number missing_______________ Estimated weight of each missing piece ___________________
Where did you check your luggage Curbside
Airport Counter
Departure Gate
Other
_____________________________________
Was the bag checked under another name? Yes
No
If yes, what name? ____________________________________________________________
Where did you last see your luggage? _________________________________________________________________________________________________
Was Delta notified of loss immediately ?
Yes
If yes, which office? _____________________________________________________________
Date______________________ Time_______________________________ In Person
By Telephone
Was loss reported to any other airlines?
If yes, which airline? _____________________________________________________________
If loss not reported immediately, explain reason for delay ________________________________________________________________________________
Did you see your luggage in customs? Yes
If no, did you file a claim then?
With Whom? _________________________
Was excess valuation purchased at time of check-in?
If yes, include copy of receipt.
Were you charged for extra pieces/excess weight at time of check-in?
1
DESCRIPTION OF LUGGAGE
Type
Brand
Color
Material
Pockets Zipper Wheels Straps
Combo Lock Purchase
Original
Yes No Yes No Yes No Yes No
Cost
2
(Continued On Next Page)
FORM NO. 5-1078 12/2009
SUCCESSFUL RECOVERY OF YOUR PROPERTY DEPENDS ON BEING AS ACCURATE AS POSSIBLE IN
DESCRIBING THE CONTENTS BELOW. PLEASE LIST ALL ARTICLES REGARDLESS OF MONETARY VALUE.
NOTE: When more than once piece of luggage is missing, please list contents of each piece separately.
DESCRIPTION OF CONTENTS
*Gender: M=Male, F=Female, MC=Male Child, FC=Female Child
Age of Child:______________
Qty
Article
Size
Label Or Brand
Gender*
Store & City
Original Cost
Other Currency
Purchased
USD
Type Amount
Shirt
Blue
L
Cotton
ABC
M
ACME/Chicago
3/1/1995
30
00
If additional space is needed, please attach separate paper with same data as above.
Total Value of Bag & Contents
ADDITIONAL COMMENTS
List name of other persons or companies which may be on documents, papers, etc. Also any initials which may appear on personalized toiletry kits, monogrammed shirts, etc.
Have you or a member of your family or household ever had a previous baggage property loss or claim with Delta Air Lines or any other airline? Yes No
If yes, please provide airline(s), name(s), and date(s). ___________________________________________________________________________________________________
It is expressly understood and agreed that the furnishing of this proof of loss form by Delta Air Lines, Inc., or assistance in making of the proof of loss is not a waiver of any rights or admission of liability by said Company and any other information and other documents required by said Company shall be furnished on request and considered a part of these proofs. The acceptance of this document shall not be deemed to be a waiver of any defenses of the Company.
The Claimant expressly understands and agrees that he/she is required to immediately inform Delta Air Lines in writing, in the event all or part of the property which is subject matter of this claim is delivered to Claimant from a source other than Delta, its agents, or employees.
The United States Post Office Department has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through United States mails, any such claims received by Delta Air Lines are reported to the United States postal authorities. Loss of luggage involving interstate shipment or articles from such luggage due to theft come within the purview of federal statues and, therefore, are subject to investigation by the Federal Bureau of Investigation.
I do hereby warrant this statement and those on the accompanying form(s) to be accurate, complete and true, and, I hereby make a claim against Delta Air Lines in
the amount of $_____________________________________ for the loss occurring on ______________________________________ 20______________
Claimant Signature_________________________________________________________________________________________________ Date ____________________________
Witness Signature _________________________________________________________________________________________________ Date ____________________________
Please be assured that if your property is located, you will be contacted promptly. Should we be unable to locate your property, please allow 6-8 weeks from mailing
date for processing.
Delta is not liable for loss of money, jewelry, computer/computer equipment, cameras, VCR’s, electronic/video or photographic equipment, negotiable papers or securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books or publications/manuscripts/business documents, precious metals, and other similar valuables or commercial effects. Please note that itineraries traveled internationally are governed by the Montreal Convention and are not subject to the domestic tariff.
RETAIN A COPY OF ALL DOCUMENTS (e.g., CLAIM FORM AND RECEIPTS). MAIL THE ORIGINAL DOCUMENTS
WITHIN 21 DAYS FROM THE DATE OF LOSS TO THE ADDRESS AT THE TOP OF THE FIRST PAGE.
Filling out the Delta Property form is a necessary step when you've waited over five days without receiving your luggage from a Delta Air Lines flight. It's important because it officially documents your lost property claim, providing Delta with the information they need to potentially locate and return your baggage. Below are the steps you'll need to follow to properly complete and submit this form along with any supporting documentation required to process your claim.
After submitting your claim, anticipate a processing time of 6-8 weeks. During this period, Delta will make every effort to locate and return your property. If your luggage cannot be found, you will be contacted by Delta regarding the outcome of your claim. Remember, certain items such as cash, jewelry, electronics, and other valuables are not covered under Delta's liability. Always review the guidelines and procedures to ensure a smooth claim process.
What should I do if my luggage is delayed and when should I fill out the Delta Property Loss Claim Form?
If your luggage is delayed, Delta Air Lines suggests that the likelihood of receiving your luggage within 24 hours is high. In the event that your luggage has not arrived within this timeframe, you are encouraged to contact the airport where you filed your initial claim. Should your luggage still be missing after 5 days, it is at this point that you should complete the Delta Property Loss Claim Form. Please ensure that this form, along with all requisite supporting documentation, is submitted to Delta's Customer Care Baggage office. It is crucial not to send in the form before the passage of 5 days without your luggage.
What documents are required when submitting the Delta Property Loss Claim Form?
When submitting the Delta Property Loss Claim Form, you are required to include several important documents to facilitate the tracing and potential recovery of your missing luggage. These documents include passenger ticket receipts for each individual affected by the loss, claim checks or receipts for the missing property, and purchase receipts or proof of ownership for all items within the missing luggage valued at $250.00 or more. The absence of these documents or failure to submit the form within 21 days from the date of the loss could result in Delta Air Lines, Inc. denying liability for the loss.
What items are Delta not liable for in a lost luggage claim?
Delta Air Lines expressly states that they are not liable for the loss of certain items. These include money, jewelry, computers and computer equipment, cameras, video recorders (VCRs), electronic/video or photographic equipment, negotiable papers or securities, heirlooms, antiques, artifacts, works of art, silverware, irreplaceable books, publications or manuscripts, business documents, precious metals, and other valuables or commercial effects of similar nature. It is vital for passengers to take note of these exclusions when packing their luggage and deciding what to include in their checked luggage.
How long does it take for the Delta Property Loss Claim to be processed?
Once your Delta Property Loss Claim, alongside all required documentation, is submitted, it is important to allow for a processing period of 6-8 weeks from the mailing date of your claim. This period is necessary for Delta to conduct a thorough investigation and attempt to locate your property. Should your property be found, Delta will promptly contact you. However, if they are unable to locate your property within this timeframe, the processing of your claim will proceed, and any potential compensations will be considered in accordance to Delta's policies and the specifics of your claim.
When people fill out the Delta Property form, there are several common mistakes that can occur. One mistake is not waiting the required five days before filling out and mailing the form. It's important to give Delta Air Lines sufficient time to locate the missing luggage before submitting the claim. This not only aligns with Delta's process but also helps in keeping the claim submission orderly.
Another common error involves not providing all the required documents with the form. The form clearly states that passengers must include their passenger ticket receipt(s), claim check(s), and purchase receipt(s) or proof of ownership for items valued at $250.00 or more. Failing to attach these documents can result in the denial of the claim. Many people overlook this detail, especially the need for proof of ownership for more valuable items.
Many individuals also improperly fill out their contact information and details about the baggage. This includes incorrect or incomplete home and business phone numbers, email addresses, and details about the missing luggage such as brand, color, and material. Precise information is crucial for a successful tracing and resolution of the claim.
Furthermore, there's a tendency to inaccurately describe the contents of the missing luggage. The form requires a detailed description of all items, regardless of their monetary value. Not listing all articles or providing vague descriptions can hamper Delta's ability to accurately assess the claim and value of lost items.
There is often confusion over whether or not the form was submitted within the 21-day deadline from the date of loss, as mandated by Delta. This timeline is crucial and overlooking it can lead to the claim being rejected. It's important to mail the claim immediately once all necessary information and documentation have been gathered to avoid missing this window.
A significant mistake made by claimants is not informing Delta Air Lines if any part of the lost property is subsequently located and returned from a source other than Delta. This information is crucial and needs to be communicated to Delta in writing immediately to ensure the claim is adjusted or closed accordingly.
Another oversight is failing to disclose prior baggage claims with Delta or other airlines. The form asks specifically if the claimant or a member of their family or household has ever had a previous baggage property loss or claim. Honesty in this section is necessary for a thorough and fair evaluation of the current claim.
People also sometimes neglect to properly sign and date the claim form, or they fail to get a witness signature. These are small but essential details that validate the form. Without these signatures, the form is not considered legally submitted, which can lead to unnecessary delays or denials.
Lastly, not keeping a copy of all documents submitted with the claim form, including receipts, is a mistake. Retaining these documents is crucial for personal records and for any follow-up that may be needed. It ensures that the claimant has all necessary information readily available if there are any questions or disputes about the claim.
When dealing with the inconvenience of lost luggage, understanding the process and the necessary forms to aid in the recovery and claims process is essential. The Delta Property form serves as the primary document to initiate a claim for lost luggage, but it often needs to be complemented by additional forms and documents to substantiate the claim fully.
Recovering lost luggage or seeking compensation can be a complex process that requires thorough documentation. The forms mentioned are commonly used alongside the Delta Property form to ensure a smoother and more effective claim process. Timeliness in submitting these documents, alongside accurate and comprehensive data, will significantly assist in resolving the claim favorably. Being prepared and knowing what to expect can alleviate some of the stress associated with lost luggage.
The Delta Property form bears resemblance to a Homeowner's or Renter's Insurance Claim Form, which also requires the claimant to provide detailed information about personal property that has been lost, damaged, or stolen. Both documents necessitate the claimant to list items, their value, and proof of ownership to process the claim. However, the Delta form is specific to lost luggage during airline travel, whereas a homeowner's or renter's form applies to property within a residence.
Similarly, an Auto Insurance Claim Form shares commonalities with the Delta Property form, particularly in the structured process of filing a claim for lost or damaged property. In both instances, claimants must provide comprehensive details regarding the incident (e.g., date, time, location) and itemize the lost or damaged property along with any available evidence of ownership or value. The primary difference lies in the nature of the property covered, with the former focusing on vehicles and related items, and the latter on personal luggage.
The Delta Property form also parallels a Health Insurance Claim Form in terms of requiring specific information for processing, although the focus is vastly different, with one addressing lost personal items and the other medical services rendered. Both forms necessitate personal identification, detailed descriptions (of items or services), and documentation to substantiate the claim. Despite their differing contexts, the procedural similarities underline a structured approach to claim filing and resolution.
Travel Insurance Claim Forms are very akin to the Delta Property form, especially since both involve incidents that occur while the claimant is traveling. Each form requests detailed accounts of what was lost or incurred, including the circumstances and proof of ownership or cost. The distinguishing factor often lies in the scope of coverage, with travel insurance potentially encompassing a broader range of incidents (e.g., trip cancellations, medical emergencies) in addition to lost luggage.
Lastly, a Product Warranty Claim Form shares the concept of itemization and proof of ownership or damage, akin to the Delta Property form. Both forms require the claimant to specifically describe the item(s) in question, provide a purchase date, and often, a receipt or proof of warranty. The key difference is that warranty claims are filed due to manufacturing defects or failures within a warranty period, whereas the Delta form is used for missing or damaged items under the airline's purview.
Filling out the Delta Property claim form correctly is crucial for a timely and favorable resolution to your luggage loss issue. Here are some key dos and don'ts to keep in mind:
Remember, the information you provide on the form is subject to verification by Delta Air Lines and, possibly, federal authorities. Providing accurate and truthful details is not just necessary for the claims process; it's also your responsibility as a claimant. Retain copies of all documents for your records and follow up as needed to ensure your claim is being processed.
Misconceptions about the Delta Property Form can lead to confusion and frustration during an already stressful time. Understanding these misperceptions is essential for efficiently navigating the process of a luggage claim with Delta Air Lines.
It is only for lost luggage. While the Delta Property Form primarily addresses luggage issues, its use extends to damaged or delayed luggage claims as well. The goal is to resolve any property irregularity experienced during a Delta flight.
Claims can be filed immediately after noticing lost luggage. The form instructs passengers to wait for five days before submitting a claim. This waiting period allows Delta the opportunity to locate and return the missing luggage. Filing a claim too early can lead to unnecessary paperwork and delays.
Submitting a form guarantees compensation. Filing the Property Loss Claim form starts the review process, but it does not ensure that compensation will be awarded. Delta reserves the right to deny liability if the claim, supporting documents, or form is not postmarked within 21 days from the date of loss or if the claim does not meet specific criteria.
All items in lost luggage are covered. Delta explicitly states that items such as money, jewelry, electronics, and other valuables might not be covered under their policy. It's important to review the list of excluded items before submitting a claim to set realistic expectations about compensation.
Filling out the form incorrectly does not impact the claim. Accuracy is crucial when completing the Delta Property Form. The success of tracing and resolution greatly depends on the detailed and correct information provided for each missing bag. Incomplete or inaccurate forms can lead to delays or denials in processing the claim.
Claims are processed immediately. Upon submitting a claim, passengers are advised to allow 6-8 weeks for processing. This timeframe might be unexpected for those assuming a resolution will occur immediately. Patience is required as Delta undertakes the necessary steps to investigate and possibly compensate for the loss.
You must be a Delta SkyMiles member to file a claim. While being a SkyMiles member might provide additional avenues for resolution, it is not a prerequisite for filing a luggage claim. All passengers who experience luggage issues can submit a Property Loss Claim Form, regardless of their membership status.
Understanding these seven misconceptions can streamline the process of submitting a Delta Property Form, setting appropriate expectations, and ultimately resolving luggage irregularities more effectively.
When dealing with lost luggage, the Delta Property form is an essential document to fill out and submit. To ensure that your claim process is as smooth as possible, here are key takeaways that should be remembered:
Additionally, it is highly recommended to retain a copy of all documents, including the claim form and receipts, for your records. Following these guidelines will help streamline the claim process, ensuring you have all necessary information ready and submitted within the appropriate timeframe.
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