The United Airlines Customer Property Claim Form is designed for passengers who have experienced delays, loss, or damage to their checked property. It provides a structured way for customers to submit a detailed account of their claim, ensuring all necessary information is captured to assist United Airlines in the tracing and processing efforts. To expedite the handling of your claim, it is crucial to complete and return this form promptly.
Filling out the form thoroughly and providing all required documents can significantly enhance the chances of locating your property or receiving proper compensation. Click the button below to access the form and start the process.
Navigating the aftermath of a mishandled baggage situation with United Airlines can be daunting, but understanding how to effectively use the United Airlines Customer Property Claim Form can ease the process substantially. This form serves as a crucial step for passengers who have experienced delays, damage, or loss of their checked items during their travels. It meticulously guides claimants through providing detailed descriptions of each item affected, including the appeal for interim expense reimbursements and the necessity for including original proof of purchase for items valued over $100 USD. The form underscores the importance of prompt submission—within a 45-day window—to avoid forfeiture of the claim. Additionally, it educates customers on the liability limits for both domestic and international travel, highlighting the financial protection boundaries set by United Airlines. Including essential documents such as the flight ticket, baggage claim checks, and a government-issued photo ID alongside the signed form is imperative for claim processing. By comprehending the provisions and expertly assembling the required documentation, passengers can navigate their claims more smoothly and increase the likelihood of a favorable resolution.
Customer Property Claim Form
UNITED ■.
Please accept our sincere apologies for the inconvenience you have been caused by the delay of your checked property. To assist us with your claim, please complete and return this form.
While our efforts to locate your property continue, it is of the utmost importance to promptly complete this claim form and return it to us as soon as possible. The most intensive phase of tracing is based on the information provided on this claim form. In the event you fail to return the completed claim form within 45 days, no action shall lie against United Airlines. The claim form should be completed in its entirety with a detailed description of each individual item contained within the bag(s), or the items missing from the baggage, including signatures from all persons impacted. If your claim involves more than one bag, please itemize each bag and its contents separately. The accuracy of the information you provide enhances our ability to locate your property through our tracing efforts. Failure to include requested information may affect the processing of your claim.
In addition, please include the following items in addition to this signed form to assist in processing your claim:
•Customer copy of the light ticket, or ticket receipt
•Original proof of purchase for items valued at $100 USD or higher
•Baggage claim checks
•Excess value receipt, if excess value was declared at check in
•For interim expense reimbursement, receipts are required for all items purchased
•European customers, please include bank name and address, account name and ABA/Chips number
•Clear and legible copy of driver’s license or other government issued photo ID for each person on claim.
Important: Please retain copies of all documents you send to us, for your records.
Notice of Baggage Liability Limits
For domestic travel between points within the United States (except for domestic portions of interna- tional journeys), United’s liability for loss of, damage to, or delay in delivery of a passenger’s checked baggage is limited to $3,300 per ticketed passenger, unless a higher value is declared in advance and appropriate charges are paid. In accordance with 14 CFR Part 382, the above limit of liability does not apply for loss, damage or delay of wheelchairs or other assistive devices. Excess value may not be declared on certain types of articles. United assumes no liability for high value, fragile, or perishable items carried in connection with domestic travel. For a complete list of excluded items, see the terms in our Contract of Carriage or at our website, united.com.
For international travel to which the Warsaw Convention applies, liability for loss, delay, or damage to baggage is limited to $20 per kilogram (approximately $9.07 per pound) up to $640, and $400 per passenger for unchecked baggage.
For international travel to which the Montreal Convention applies, liability for loss, delay, or damage is limited to 1,131 SDR per passenger for baggage, whether checked or unchecked. Exchange rates are available at www.IMF.org.
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Personal and light information, please type or print legibly
Type of Claim:
□ Damage
□ Interim
□ Loss
□ Pilferage
File reference number
Baggage Claim Check Nos.
Name
Last
First
MI
Home Phone
Business Phone
Mr.
Area Code
Areas Code
Mrs.
(
)
Miss
Home Address
Occupation
Employed By
City
Business Street Address
State/Province
E-Mail Address
City/State/Province
I
Zip/Postal Code
Country
Total Bags Checked
Total Bags Lost
Number of Passengers
MileagePlus or Frequent Flyer
When and where
Travelling
Number/Airline
Was your bag last seen?
Excess Bag Yes
Did you declare and
Yes
Where did you check your baggage?
Fee Paid?
pay for higher value?
Value: $__________
Ticket Counter________ Curbside_______ Other_________
No
Was your bag(s)
If yes, were you
City and Airline who handled
Reason for Reroute
rerouted or
given a different
rerouting
rechecked enroute?
claim check?
Did you attempt to
At what UA office did you report
Has loss been reported to another airline?
claim baggage as
your loss?
soon as you arrived?
If yes, please give airline and city where reported:
Have you or members of your household ever filed a claim before
If yes, Airline(s)__________________________________
this one with any airline(s) for baggage loss, damage, or pilferage?
Date(s)__________________________________
Complete itinerary
From
To
Airline
Flight #
Date
Certiication and understanding
The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mails. Any such claims received by United Airlines are reported to US Postal authorities.
I do hereby promise the foregoing statement and those on all accompanying forms and supporting documents to be accurate, complete, true and I hereby make a claim against United Airlines in the
amount of $
for loss occurring on
, 20
.
Requires signature of each customer claiming lost property.
Customer Signature
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Baggage description and contents listing
List contents separately if more than one
Type of Bag
Color of Bag
Manufacturer
Date Purchased
Original Cost
bag
Initials, Marks, Labels, or other Exterior Identification. List name of any person(s) which may be on documents, papers, etc.
Description of contents: If claim is for more than 1 customer, please indicate ownership of items. Gender: M= Male, F= Female, CH=Child, INF= infant (0-3 yrs.)
Qty Article/Item Size
Gender
Description, Color, Material, Brand Label
Where
Original
M, F, CH, INF
Purchased
Cost
If additional space is needed, please attach separate paper with same data as above
Total value of □ bag and
contents
Include the following items with your claim
•Passenger ticket receipts for each person involved in this loss
•Excess value receipt, if applicable
•Interim Expense Reimbursement receipts
•Copy of driver’s license or other government issued photo ID for each person in the claim Include original proof of purchase for items valued at $100 or higher
Mail or fax to: United Airlines, Inc.
Baggage Resolution Service Center 611 Lockhaven Drive
Houston, TX 77073 Phone 1-800-335-2247
Local 1-281-821-3526 Fax 1-281-553-1484
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When a traveler's journey goes awry due to the delay of checked property, United Airlines' Customer Property Claim Form becomes a necessary step towards resolution. This documents the intention to recover items or claim for losses, essentially becoming a bridge between inconvenience and resolution. The effectiveness of United Airlines in tracing and possibly recovering the lost property leans heavily on the details provided in this form. Hence, furnishing accurate and comprehensive information cannot be overstated for a claim's successful processing. The specifics required include itemized descriptions of lost belongings and crucial personal data to verify identity and process claims efficiently. Once completed, the claim form, alongside requisite ancillary documents, needs to be forwarded to United Airlines, marking a formal claim submission.
Step-by-Step Instructions:
Ensure to keep copies of all documents submitted for your records. Timely and detailed completion of this form is imperative to the claim's successful processing and the potential recovery of lost property.
What should I do if my baggage is delayed or missing after traveling with United Airlines?
First, promptly report your delayed or missing baggage to United Airlines at the airport if possible, or through their customer service channels. Then, complete and return the Customer Property Claim Form provided by United Airlines. It's crucial to submit this form within 45 days of your property being delayed, as failing to do so may forfeit your right to a claim.
What information is needed to complete the United Airlines Customer Property Claim Form?
When filling out the form, provide detailed information about each item that was in your checked baggage, including a description of the item, its brand, where and when it was purchased, and its original cost. If your claim involves more than one bag, itemize each bag and its contents separately. Also, ensure all affected customers sign the form. The form also asks for additional documents like ticket receipts, baggage claim checks, proof of purchase for items over $100, and a government-issued photo ID.
Can I claim reimbursement for items I needed to purchase because of the delay?
Yes, if you incurred expenses for essential items due to the delay of your baggage, you can seek reimbursement. Attach all receipts for the items purchased to your claim form as proof of the interim expenses. Note that original receipts are required for all claims related to interim expenses.
Is there a limit to how much United Airlines will compensate for lost, delayed, or damaged baggage?
For domestic travel within the United States, excluding international legs, United’s liability is capped at $3,300 per ticketed passenger, unless a higher value was declared at check-in and additional charges were paid. For international flights covered by the Montreal Convention, liability is limited to 1,131 Special Drawing Rights (SDR) per passenger. However, these limits do not apply to mobility aids or assistive devices.
What if I don't have the original proof of purchase for items valued at $100 or higher?
While original proof of purchase is strongly preferred and can significantly ease the claim process, if you cannot provide it, include whatever documentation you have available, such as bank or credit card statements, warranty cards, or manual covers showing the item. Explain the absence of original receipts in your claim form. This may affect the valuation of your claim but does not automatically disqualify you from compensation.
How will United Airlines contact me about my claim?
After submitting your claim form, United Airlines will process your claim and contact you with their decision or if additional information is needed. Ensure you provide accurate contact information, including an email address and phone numbers, on the claim form. Keep copies of all documents you submit for your records.
What happens if the form is not completed accurately or entirely?
An incomplete or inaccurately filled form can delay the processing of your claim or may even result in denial of your claim. United Airlines relies on the information provided in the form to trace and verify the lost items. Ensure all sections are completed with accurate and detailed information about your property and the circumstances of your claim to facilitate a smooth process.
Filling out the United Airlines Customer Property Claim Form requires meticulous attention to detail, yet several common mistakes can hinder the processing of a claim effectively. Incorrectly providing personal and claim details can be the first pitfall. Passengers often overlook or inaccurately fill out fields such as the type of claim, baggage check numbers, and personal contact information. This crucial information facilitates the identification and processing of the claim, ensuring that it is directed to the correct department without delays.
Another prevalent mistake is failing to provide a detailed and itemized list of contents for each bag claimed. It is imperative to describe each item thoroughly, including its brand, color, material, and original cost. This specificity aids United Airlines in accurately assessing the value of lost or damaged items, enhancing the likelihood of locating your property or determining appropriate compensation. An incomplete or vague description may lead to underestimation of the claim's value or challenges in processing the claim efficiently.
Additionally, not attaching original proofs of purchase for items valued at $100 or higher is a significant oversight. These receipts are vital for verifying the value of claimed items and are a mandatory requirement for processing claims involving valuable goods. Without these proofs, claimants risk delays or inability to receive compensation for these items, as their value and ownership cannot be verified.
Many claimants also neglect the importance of including a clear and legible copy of a government-issued photo ID for each person involved in the claim. This step is crucial for confirming the identity of the claimants and protecting against fraudulent claims. A missing or unclear ID copy can obstruct the progress of a claim, adding unnecessary hurdles to the resolution process.
Overlooking the requirement to sign the form is another common error. Each customer making a claim must sign the form to validate the information provided and agree to the terms of the claim. Unsigned forms are considered incomplete and cannot be processed until all necessary signatures are collected, delaying the resolution of the claim.
Finally, failing to retain copies of all documents submitted to United Airlines, including the claim form itself, can lead to difficulties if the submitted documents are lost or if additional verification is required. Retaining copies allows claimants to have readily available proof of their submission, facilitating any necessary follow-up and serving as a personal record of the claim.
When filing a claim with United Airlines, specifically using the Customer Property Claim Form, individuals are often required to include additional forms and documents to support their claims. These supplementary documents are pivotal for the thorough processing and validation of claims regarding lost, damaged, or delayed baggage. Described below are documents commonly required alongside the United Airlines Customer Property Claim Form.
Ensuring that all the necessary forms and documents accompany the Customer Property Claim Form can significantly expedite the claim process. United Airlines reviews these documents carefully to assess the validity of the claim and to determine the appropriate compensation. Keeping copies of all submitted documents is advised for personal records and future reference.
The United Airlines Customer Property Claim Form shares similarities with an Insurance Claim Form, particularly in how both documents require detailed personal information, incident descriptions, and itemized lists of losses or damages. Insurance Claim Forms, much like United's form, often require the claimant to provide comprehensive details about the insured items, circumstances of the loss or damage, and supporting documentation such as purchase receipts or police reports. The necessity for signatures to certify the accuracy of the information provided further aligns these two types of forms, emphasizing the importance of truthful declarations in the claims process.
Another document resembling the United Airlines form is an Itemized Medical Bill. Medical bills require a detailed listing of services provided, including dates, descriptions, and charges for each service or procedure. Similarly, the United form asks for a detailed description of each item contained within the lost baggage, including the date of purchase and original cost, to facilitate the claims process. Both documents serve the primary function of accounting for and valifying specific items or services for reimbursement or compensation purposes.
The Property Insurance Claim Form is also akin to the United Airlines Customer Property Claim Form, especially regarding the structure for listing property and providing evidence of ownership and value. Property Insurance Claims demand detailed information on damaged or lost property, proof of ownership, and estimates or receipts for repair or replacement, paralleling the need on United's form for original proof of purchase for items valued above a certain threshold and thorough itemization of baggage contents.
Comparable to the United Airlines form, a Warranty Claim Form for electronics or appliances requires the submission of detailed product information, proof of purchase, and often a description of the issue or defect. Both forms necessitate the claimant's contact information, serial numbers or product identifiers, and a clear explanation of the problem or claim to ensure accurate processing and resolution of the claim.
The Lost or Stolen Credit Card Report Form shares commonalities with the United Airlines Customer Property Claim Form by necessitating the reporting party to provide thorough information about the incident, the item(s) lost, and personal identification details. While one pertains to financial instruments and the other to personal property, both forms are designed to initiate a recovery or compensation process, requiring clear, precise information and a declaration of the circumstances surrounding the loss.
A Rental Car Damage Claim Form is another document that mirrors the structure and requirements of the United Airlines claim form. When returning a rental car with damage, the driver must report the incident in detail, provide personal identification, and potentially submit additional documentation, similar to how passengers must detail their lost or damaged baggage claims to United. The emphasis on accurate, itemized reporting in both forms ensures that evaluators have the necessary information to assess the claim.
Lastly, an Expense Reimbursement Form used by businesses for employee travel expenses shares a procedural likeness with United's form. Employees must list each expense, provide receipts, and offer explanations for the expenditures, akin to how United's form requires itemization of lost items and proof of purchase. Both forms serve to evaluate and compensate the filer for specific monetary outlays, underlining the importance of detailed, documented submissions for accountability and reimbursement purposes.
Filling out the United Airlines Customer Property Claim Form requires attention to detail and accuracy to ensure your claim is processed efficiently. Here are some dos and don'ts to guide you through the process.
By following these guidelines, you can help ensure a smooth and effective claim process with United Airlines.
When handling the United Airlines Customer Property Claim Form, people often have misconceptions that can lead to confusion or improper claim filing. It's important to clarify these misunderstandings to ensure that claims are processed efficiently and correctly.
Understanding these nuances is vital for passengers when dealing with United Airlines baggage claims. This ensures that all necessary documentation is provided timely and accurately, improving the likelihood of a favorable outcome.
Filing a claim with United Airlines for delayed, lost, or damaged baggage requires careful attention to detail to ensure your claim is processed efficiently. Here are some key takeaways about filling out and using the United Airlines Customer Property Claim Form:
Completing the United Airlines Customer Property Claim Form with attention to detail, promptly, and including all required additional documentation and information, increases the chances of a favorable resolution to your claim.
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