The USPS Domestic Claim form is a crucial document for customers seeking to file a claim for lost, damaged, or missing contents of domestic shipments. It serves as a formal request for reimbursement or resolution from the United States Postal Service (USPS) when mail does not reach its destination as expected or arrives in an unsatisfactory condition. To facilitate the claim process, customers are encouraged to file their claims online for faster service.
To start the process of filing a claim and to ensure a smoother resolution, click the button below.
When sending items through the United States Postal Service (USPS), there occasionally arise situations where parcels are lost, damaged, or delayed, prompting the need for the USPS Domestic Claim form. This comprehensive form serves as a crucial tool for customers seeking reimbursement or resolution and is available for both domestic and international incidents. Customers are encouraged to file claims online for expedited processing, yet paper submissions remain an option. The form meticulously outlines the specifics of the mail service used, details of the sender and receiver, and a thorough description of the issue at hand, whether it concerns lost, damaged, or delayed items. Moreover, it provides space for itemizing affected contents, alongside their value and the total claim amount, including any postage or service fees paid. Importantly, the form stipulates necessary documentation to support the claim, such as proof of value and estimates for repair costs, highlighting the USPS’s efforts to verify claims accurately. It underscores the significance of retaining original mailing receipts and the urgency of adhering to filing deadlines to ensure claims are considered. For those navigating the sometimes complex process of filing claims with the USPS, understanding the Domestic Claim form is a pivotal first step.
PLEASE FILE DOMESTIC CLAIMS ONLINE AT
DOMESTIC OR INTERNATIONAL CLAIM
(Includes Inquiry for Domestic Registered Mail
www.usps.com/domestic-claims
with No Declared Value)
What is the problem? My item is:
Lost
All Contents Damaged or Missing
Some Contents Damaged or Missing
No COD remittance received - amount to be remitted to mailer $
Delayed Priority Mail Express™
(non-negotiable documents - domestic only)
Mailing Receipt/Label Number: (Number from mailing receipt/label -- include all letters and numbers)
Case Number (International only)
COD #
Date of Mailing (MM/DD/YYYY)
Mail
First-Class Mail®
Priority Mail Express™
Priority Mail Express COD
Bound Printed Matter Parcels
Priority Mail®
Collect on Delivery (COD)
First-Class™ Package Services
Standard Mail®
Category
Standard Post
Library Mail
Registered Mail™
(bulk insurance only)
Select only
Media Mail®
Critical Mail®
Parcel Select Lightweight®
Ordinary (uninsured)
Parcels (International items
one category.
International Insured
only)
Mailer Name and Address Information
Addressee Name and Address Information
First Name
MI Last Name
MI
Last Name
Business Name (Use only if the mailer is a company)
Business Name (Use only if the addressee is a company)
Address 1 (Number, Street)
Address 2 (Suite / Apartment Number)
City
State Province (As applicable)
ZIP+4® or Postal Code
State
Province (As applicable)
ZIP+4 or Postal Code
–
Urbanization (Puerto Rico only) or Telephone Number (Optional)
Urbanization (Puerto Rico only)
Telephone Number (Optional)
Country
(Include Area Code)
or Country
E-mail Address (Optional)
01 Cash, Gift
03 Clothing/
05 Media,
07 Computers
10 Liquor/Wine
13 Firearms
15 Other
Description
Item
Cards/
Home
Music/
08 Collectibles
11 Animals
14 Hazardous
16 Event Tickets
Codes
Certificates
Products
Video
of Lost,
Material
02 Jewelry
04 Arts/Crafts
06 Electronics
09 Sports Equipment 12 Document Reconstruction
Damaged or
Missing
Describe Contents and Select the Lost (L) or Damaged (D) box for each
Item Code (See
Purchase Date
Value or Repair
item listed. (List one item per line)
list above)
(MM/DD/YYYY)
Cost $
Contents
1
L
List one item
D
per line.
Add extra
2
pages
as needed.
3
Total Amount Claimed for Items Listed Above (Do not include postage or fees.)
$
Fees Paid
Postage $
Insurance $
Registered $
COD $
Other $
Weight
Total weight of shipment
lb.
oz. (International items only)
Payment
Pay the Mailer
Pay the Addressee (In some cases, payment may be limited to the mailer or to the addressee)
Supporting
Read “WHAT YOU NEED” on page 2 for required attachments.
Did you attach a copy of your proof of value and/or estimate of repair for the items listed above?
Yes
No
Documents
Did you attach your original mailing receipt?
Certification
I certify that all information furnished on this form is accurate, truthful, and complete, and that I understand that anyone who
Please sign,
furnishes false or misleading information on this form or who omits information requested on this form may be subject to
date, and enter
criminal and/or civil penalties, including fines and imprisonment.
your telephone
number (op-
Customer Submitting Claim:
Mailer
Addressee
tional) (include
Signature of U.S. Customer Filing the Claim
Date Signed (MM/DD/YYYY)
Telephone Number (Optional) (Include
Area Code or
Country Code
Area Code)
as appropriate).
PS Form 1000, July 2013 (Page 1 of 2) PSN 7530-02-000-9931
See our Privacy Act Statement on Page 2
Domestic Claims:
Instructions – How to File a Domestic or International Claim or Inquiry for Domestic Registered Mail with No Declared Value
1.For faster service, please file your domestic claim online at www.usps.com/domestic-claims. If you are unable to file online, you may submit this form to: USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.
2.Damaged/Missing Contents: Retain the mailing container, including wrapping, packaging, and any contents that were received, and upon written request, you must make them available to the local Post Office™ for inspection, retention, and disposition in accordance with the claims decision.
3.For more information about domestic claims, go to our Web site at www.usps.com/domestic-claims. Please retain copies of all documents mailed to St. Louis.
Domestic Registered Mail™ with No Declared Value Inquiry: Please complete this form and take it to your local Post Office™ for processing.
International Claims:
1.You must initiate an inquiry before filing a claim unless you are in the possession of a mailing with damaged or missing contents. You may initiate an inquiry by calling our International Inquiry Center at 1-800-222-1811.
2.If you are in possession of a mailing with damaged or missing contents (except an item from Canada), complete this form and present it and the damaged item(s), container, wrapping, packaging and any other contents received to a Post Office immediately. They will assist you in completing the claim.
3.If you are in possession of a mailing with damaged or missing contents mailed in Canada, contact the Canadian sender and instruct them to file the claim.
4.International claims may be payable to the mailer only or only to the addressee (varies by country). For more information about international inquiries and claims, see the Mailing Standards of the United States Postal Service, International Mail Manual at http://pe.usps.com or go to our Web site at www.usps.com/international-claims.
WHAT YOU NEED:
1.Your original mailing receipt for Insured, COD, Registered Mail™, Priority Mail International®, or Priority Mail Express™ service must be retained until the claim is resolved. Commercial customers will need the electronic manifest or hard copy PS Form 3877. Please retain a copy for your records.
2.Proof of value, such as a sales receipt (if applicable), invoice or bill of sale, or statement of costs for reconstruction of Priority Mail Express service documents. For online transactions, a copy of the canceled check, money order, credit card billing statement and the itemized email receipt or a final and itemized transaction receipt. If paid through an Internet account, an itemized transaction sheet indicating the amount deducted and the details of the transaction, including names, date, item(s) description, etc. Proof of value may be provided by either the mailer or addressee. Please retain a copy for your records.
3.Claims for damaged or missing contents:
a.See respective Domestic Claims and International Claim sections above.
b.Attach an estimate of repair costs from a reputable dealer for items to be repaired.
NOTE: If you are the addressee, do not return or remail any damaged items.
Time Limits for Filing Claims and Inquiries
Important: Read this information about time limits before filing a claim or inquiry.
Damaged or Missing Contents is defined as any mailing that has been received but some or all of the contents are damaged or missing. A Lost Article is defined as any mailing that has not been received and has not been returned to the sender.
Damaged
Domestic Services
International Services
or
You should file all claims for damaged or missing contents immediately, but
You must file all claims for damaged or missing
you must file no later than 60 days from the date of mailing.
contents immediately.
Types of Service
When to File (from mailing date)
No Sooner Than
No Later Than
DOMESTIC SERVICES
Insured Mail, includes Priority Mail®
21 Days
180
Days
COD
45 Days
180 Days
15 Days
Registered Mail COD
7 Days
90
Articles
APO/FPO Insured First-Class Mail®, space available (SAM), or parcel airlift (PAL)
1 Year
APO/FPO Insured (Surface Mail)
75 Days
INTERNATIONAL SERVICES
Global Express Guaranteed®
3 Days1
30
Priority Mail Express International
3 Days2
Priority Mail Express International with guarantee
30 Days3
Registered Mail and Priority Mail® International parcels
6 Months
1No sooner than 3 days or the guaranteed date of delivery
2No sooner than 3 days or the estimated date of delivery
330 days to submit an inquiry for delayed delivery; 90 days to submit an inquiry for lost articles, damage or missing contents
If you need more information, go to our website at www.usps.com. To check the status of your claim, call toll free 1-866-974-2733.
Privacy Act Statement: Your information will be used to respond to inquiries related to domestic or international claims or Registered Mail inquiries. Collection is authorized by 39 U.S.C. 401, 403, 404, 407, 411; and 31 U.S.C. 7701. Providing the information is voluntary, but if not provided, we may not process your request. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the service (service providers). For more information regarding our privacy policies visit www.usps.com/privacypolicy.
PS Form 1000, July 2013 (Page 2 of 2) PSN 7530-02-000-9931
Filing a USPS Domestic Claim form is a necessary step when an item mailed within the United States is lost, damaged, or delayed. This process allows you to report the issue and seek compensation for the value of your item(s). Careful attention to detail and adherence to instructions can streamline the process, leading to a quicker resolution. The following guidelines are structured to help mailers and addressees complete the form accurately.
Before you begin, gather all necessary documentation, including proof of the item's value, the original mailing receipt, and if applicable, an estimate for repair costs. Here are the steps to complete the USPS Domestic Claim form:
Once completed, the form should be sent to the address listed for USPS Domestic Claims if not filed online. Retain copies of all documentation for your records. Following submission, you can check the status of your claim or seek further assistance by calling the toll-free number provided on the form or visiting the USPS website.
How do I file a domestic claim with USPS?
To file a domestic claim with USPS, the fastest and preferred method is to go online to www.usps.com/domestic-claims. If you cannot file online, you can fill out the USPS Domestic Claim form and mail it to USPS Domestic Claims, PO Box 80143, St. Louis, MO 63180-0143.
What information is required to file a claim?
When filing a claim, you'll need to provide the mailing receipt/label number, the date the item was mailed, and detailed information about the mailer and the addressee. Additionally, you'll have to describe the contents that were lost, damaged, or missing and select the appropriate item code. Proof of value or an estimate of repair costs, alongside your original mailing receipt, are also required.
Can I file a claim for items that are delayed?
Yes, claims can be filed for delay but are limited to Priority Mail Express items, which are the only service with a guaranteed delivery time. Remember to file no sooner than 7 days and no later than 90 days from the mailing date.
Is there a deadline to file a domestic claim?
Yes, the time frames to file a claim vary by service. For most domestic services, such as Insured Mail and Priority Mail, you have from 15 to 180 days from the mailing date to file a claim. Priority Mail Express claims must be filed no later than 90 days from the mailing date.
What if my item is damaged or missing contents?
If your item arrives damaged or is missing contents, retain the mailing container, packaging, and any contents that were received. You are required to make these available for inspection, retention, and disposition by the local Post Office in accordance with the claim decision.
Do I need to keep a copy of the mailing receipt?
Yes, you must retain your original mailing receipt until the claim is resolved. This receipt is required to process your claim.
What kinds of proof of value are required for filing a claim?
Proof of value can include a sales receipt, an invoice or bill of sale, or a statement of costs for reconstruction. For online transactions, you may use a canceled check, credit card billing statement, or a final and detailed receipt from the transaction.
Can both the mailer and the addressee file a claim?
In most cases, either the mailer or the addressee can initiate a claim. However, payment may sometimes be limited to either the mailer or the addressee depending on the specific situation.
What happens if I provide false information on a claim form?
Providing false or misleading information, or omitting required information, on a claim form could subject you to criminal and/or civil penalties, including fines and imprisonment.
How can I check the status of my claim?
To check the status of your claim, you can visit www.usps.com or call toll-free 1-866-974-2733. Make sure to have your claim number or tracking number available when you inquire.
One common mistake is not providing specific details about the damaged or missing items. Individuals often overlook the importance of listing each item separately with a clear identification of whether it is lost or damaged. This detail is crucial for accurately processing the claim.
Another frequent oversight occurs with the attachment of necessary documents. Claimants sometimes fail to attach copies of their original mailing receipt and proof of value or estimate of repair costs. These documents are essential to substantiate the claim and help in determining the compensation amount.
Incorrect or incomplete mailer and addressee information is a further common error. Filling out the form with inaccurate or partial names, addresses, or contact details can lead to significant delays. Effective communication between USPS and the involved parties is key to efficiently resolving any claim.
Many individuals also err by not precisely noting the mailing service used or the mailing date. The type of service (e.g., Priority Mail, First-Class Mail) and the shipment's mailing date are vital for USPS to locate the package within their system and to adhere to filing deadlines.
Last, a mistake often made is misunderstanding the timeline for filing a claim. There are specific windows of time after the mailing date within which claims must be filed, depending on the type of service used. Late submissions can lead to claims being denied, which emphasizes the importance of timely action.
When submitting a USPS Domestic Claim, there's often a need for supplementary forms and documents to ensure the claim is processed smoothly and efficiently. These additional documents play a vital role in substantiating the details of the claim, providing the necessary proof of value, and fulfilling procedural requirements. Here's a closer look at some of these important documents.
Each of these documents contributes to a thorough and comprehensive claim package, increasing the likelihood of a positive resolution. It's important to gather and review all relevant documents before submitting a claim to ensure it's as strong and as accurate as possible. Remember, the objective of these documents is not just to submit a claim but to provide a clear, compelling case for reimbursement or resolution.
The United States Postal Service (USPS) Insurance Claim Form is closely related to the UPS Damage/Loss Notification claim form. Both forms are used by customers to report and seek compensation for the loss, damage, or delay of packages while in the care of the respective courier services. They require the sender or receiver to provide detailed information about the mailing, including tracking numbers, mailing dates, and descriptions of the parcel and its contents. The primary purpose of these forms is to document the issue and facilitate an assessment by the courier service to determine compensation.
The FedEx Claim Form shares similarities with the USPS Domestic Claim form in purpose and content. Customers use it to report packages that were lost, damaged, or delayed during transit. Just like the USPS form, FedEx requires detailed information about the shipment, such as the tracking number, date of shipment, and a thorough description of the package's contents. Both forms also ask the claimant to attach supporting documents, such as proof of value or repair estimates, to validate the claim.
The Amazon A-to-z Guarantee Claim Form is another document that bears resemblance to the USPS Domestic Claim form, albeit in the context of e-commerce. This form is used by customers who experience issues with items purchased from third-party sellers on Amazon, including items that arrive damaged, defective, or not at all. Similar to filing a USPS claim, customers must provide detailed information about their order and the problem encountered. Although the process occurs entirely within Amazon's platform, the goal is to resolve issues related to item quality or delivery, similar to the USPS's aim with their claim form.
Lastly, the eBay Money Back Guarantee Claim Form is similar to the USPS Domestic Claim form in the sense that it offers a way for buyers to resolve issues related to item delivery and condition. If an item purchased on eBay doesn't arrive, or doesn't match the seller’s description, buyers can use this form to seek help. Like the USPS form, detailed information about the transaction and the issue must be provided. Both platforms require this process as a means to ensure buyer protection and satisfaction, even though they operate in different contexts.
When dealing with the USPS Domestic Claim form, accuracy and attention to detail are paramount to ensure that your claim is processed effectively. Below are some essential do's and don'ts to guide you through filling out this form.
Things You Should Do:
Things You Shouldn't Do:
Completing the USPS Domestic Claim form with care and accuracy can significantly impact the outcome of your claim. Paying attention to these do's and don'ts will help smooth the process, making it less stressful for you.
When individuals encounter the need to file a USPS Domestic Claim, often due to lost, damaged, or missing contents, several misconceptions can arise, potentially complicating the process. In order to navigate this process more effectively, it's vital to clarify these mistaken beliefs.
Dispelling these misconceptions not only enhances the understanding of the USPS Domestic Claim process but also facilitates a smoother, more effective resolution for all parties involved. Familiarizing oneself with the accurate procedures and requirements is the first step toward ensuring any claims are handled efficiently and fairly.
Filing a claim for a lost or damaged package can seem daunting, but understanding the key points about the USPS Domestic Claim form can make the process smoother. Here are some valuable takeaways:
Thoroughly understanding these key aspects and preparing accordingly can significantly enhance the chances of a favorable resolution to your USPS claim. Remember, the sooner and more accurately you file, the better the outcome is likely to be.
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